Spa Concierge: Exceptional Guest Experience

Oulton Hall Hotel, Spa & Golf Resort; Ledston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health club membership

Golf discounts

Discounts across The QHotelsCollection

Family & Friends discounts

Training support & course fees

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Oulton Hall Hotel, Spa & Golf Resort is a four-star, 152-bedroom property located on the outskirts of Leeds. Set in acres of woodland with a 27-hole golf course, it offers dining options, a gym, pool, spa facilities and events spaces.

We are committed to diversity and providing inclusive recruitment, with adjustments available on request. We are seeking a receptionist to welcome spa guests, take bookings, answer enquiries, and advise on treatments and offers while maintaining exceptional guest

Qualifications

• Excellent customer service and communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet spa guests, make spa bookings, support with enquiries and advise on treatments and offers, carry out daily checks and ensure an exceptional guest experience.

Skills

Customer service

Communication skills

Multi-tasking

Job description

Oulton Hall Hotel, Spa & Golf Resort is a four-star, 152-bedroom property located on the outskirts of Leeds. Set in acres of woodland with a 27-hole golf course, it offers dining options, a gym, pool, spa facilities and events spaces.

We are committed to diversity and providing inclusive recruitment, with adjustments available on request. We are seeking a receptionist to welcome spa guests, take bookings, answer enquiries, and advise on treatments and offers while maintaining exceptional guest