Spa Receptionist

Oulton Hall Hotel, Spa & Golf Resort; Oulton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health club membership

Golf discounts

QHotels discounts

Family discounts

Training support

Learning & development

Employee assistance

Job summary

Oulton Hall Hotel, Spa & Golf Resort is seeking a guest‑focused team member to welcome spa guests, handle bookings, and advise on treatments and offers to ensure an exceptional guest experience. The role sits within a vibrant spa and leisure environment near Leeds, with opening hours seven days a week and a strong emphasis on service, detail, and friendly communication.

Employees benefit from free health club membership, golf discounts, discounts across The QHotels Collection, training support

Qualifications

• Excellent customer service & communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet spa guests, make spa bookings, support enquiries and advise on treatments and offers.
• Carry out daily checks and ensure an exceptional guest experience.

Skills

Customer service

Communication

Attention to detail

Job description

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND...much, much more!

What will I do?

Welcome and greet spa guests, make spa bookings, support with enquires and advise on treatments and offers, carry out daily checks and ensure an exceptional guest experience.

Is thistherole for me?

• Excellent customer service & communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Spa Opening Times: Monday -Sunday 10:00am - 19:00pm Health Club Opening Times: Monday - Friday 6:30am- Saturday & Sunday: 7:30am- 20:00pm

Curious to find out more?

Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be aDisability Confidentemployer and we are committed to diversity,inclusion,and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed theArmed Forces Covenantachieving the Silver Award.