Spa Receptionist - FWP-Spa

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

On-site parking

On-d1 meals, uniform provided

Job summary

Fairmont Windsor Park - Arora Group is seeking a Spa Receptionist to warmly welcome spa guests and manage the registration process. You will schedule treatments, assist guests with preferences, and promote spa services and facilities.

The role requires excellent English communication, strong organizational skills, and a professional, proactive approach in a luxury hotel environment.

Qualifications

• Strong communication with high standard of written and spoken English.
• Excellent organizational skills and attention to detail.
• Ability to multi-task and stay calm under pressure.
• Smart, professional appearance with a proactive attitude.

Responsibilities

• Greet spa guests warmly and register them efficiently, creating a positive first impression.
• Accurately schedule treatments and services, accommodating guest preferences and therapist availability.
• Provide exceptional customer service by addressing inquiries and promoting spa services, promotions and facilities.
• Perform administrative tasks such as payments, calls, client records, and correspondence.

Skills

Communication skills

English proficiency

Organizational skills

Calm under pressure

Professional appearance

Job description

Overview

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. The five‑star hotel features 251 luxurious bedrooms and suites, seven restaurants and bars, a spa and wellness facilities, and state‑of‑the‑art conference facilities.

Responsibilities

• Greet spa guests with a warm welcome and ensure a smooth, efficient registration process, creating a friendly impression.
• Accurately schedule treatments and services, accommodating guest preferences and therapist availability.
• Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.
• Perform administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.

About You / Qualifications

• Provide a high‑quality service with strong organizational skills and attention to detail.
• Ability to multi‑task and remain calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• Smart and professional appearance and a collaborative, proactive attitude.
• Experience in a similar role within a 5‑star hotel is a significant advantage.

Growth & Benefits

• We are growing rapidly with opportunities for career progression across our properties and brands.
• Holiday entitlement: 28 days (enhanced after 5 years of service).
• On‑duty meals, uniform provided and dry cleaned, on‑site parking, and a free limited shuttle service to Heathrow Terminal 5 and Egham Station.
• Discounted employee rates for friends and family at Arora Hotels, food and beverage discounts, and employee recognition programs.
• Additional benefits: life assurance, wage stream, employee assistance program, cycle to work scheme, Merlin Entertainments discounts, Tastecard, and other staff incentives.

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