Spa Attendant

Fairmont Hotels & Resorts; Knutsford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Exclusive discounts

Colleague restaurant

Training and development

Pension

28 days holiday

Discount across Accor hotels

Job summary

Fairmont Cheshire, The Mere seeks a Spa Attendant to maintain pristine spa, wellness and changing areas to a 5‑star standard. You will replenish towels, robes and amenities and assist guests with locker and facility use, ensuring a calm, welcoming environment.

Flexibility and multi-skilling are valued as you may support therapists, prepare treatment rooms and participate in front‑of‑house or back‑of‑house duties to help deliver an exceptional guest experience at our on-site Knutsford luxury

Qualifications

• Warm, welcoming and service‑focused manner
• Strong understanding of luxury service standards
• Ability to work calmly in a fast-paced environment

Responsibilities

• Maintain spa, wellness and changing areas to a pristine 5‑star standard throughout the day
• Replenish towels, robes, amenities and refreshments and present them beautifully
• Prepare and reset relaxation spaces, thermal areas and poolside for a seamless guest experience
• Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner
• Demonstrate professionalism and a strong team approach in line with Fairmont Cheshire, The Mere values
• Observe Health & Safety regulations and follow accident reporting and emergency procedures
• Complete documentation in line with SOPs and maintain dress code
• Support therapists by preparing treatment rooms when required
• Handle guest enquiries courteously and ensure guests feel welcomed and cared for
• Attend training sessions and participate in meetings as required
• Carry out front‑of‑house or back‑of‑house duties as requested by management

Skills

Guest service

Communication

Teamwork

Attention to detail

Job description

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your Purpose Will Be

To support the delivery of an exceptional, luxury spa and wellness experience by maintaining immaculate facilities, anticipating guest needs and ensuring every area of the spa reflects the high standards of Fairmont. The Spa Attendant plays a vital role in creating a calm, welcoming and beautifully presented environment that enhances each guest’s wellbeing journey.

Job Description

• Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day
• Ensure towels, robes, amenities and refreshments are replenished and beautifully presented
• Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience
• Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner
• Demonstrate professionalism, consistency and a strong “One Team” approach in line with Fairmont Cheshire, The Mere values
• Observe all Health & Safety regulations while on the premises
• Follow procedures for accident reporting, maintenance faults, fire safety and emergency evacuation
• Complete all required documentation accurately and in line with departmental SOPs
• Maintain the company dress code and present a polished, professional appearance at all times
• Support therapists by preparing treatment rooms when required
• Handle guest enquiries courteously and ensure guests feel welcomed and cared for
• Attend training sessions to enhance skills and support continuous development
• Participate in meetings as required
• Carry out front‑of‑house or back‑of‑house duties as requested by management
• Undertake any additional tasks necessary to support the smooth operation of the spa

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• 6–12 months of experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred)
• Strong understanding of luxury service standards and guest expectations
• Warm, approachable and service‑focused manner
• Excellent attention to detail and pride in maintaining high presentation standards
• Ability to work calmly and efficiently in a fast‑paced environment
• Good communication skills and confidence interacting with guests
• Basic understanding of Health & Safety and cleanliness protocols
• Willingness to undertake training and continuous professional development
• Ability to work as part of a supportive, collaborative team

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on‑site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people