Spa Receptionist

The Nici; Merley; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Staff discounts

Training opportunities

Wellness environment

Career growth

Job summary

THE NICI Collection is a luxury lifestyle hotel group delivering exceptional hospitality, wellness experiences and memorable guest stays. We are seeking a Spa Receptionist to be the first point of contact for spa guests, ensuring a warm welcome and outstanding service throughout their spa journey.

Key responsibilities include managing check-ins, bookings, and enquiries; promoting services, memberships and retail products; maintaining guest records and schedules; supporting the spa team; and

Qualifications

• Previous reception, spa, hotel, or customer service experience preferred.
• Excellent communication and organisational skills.
• Professional, friendly, and guest-focused.
• Confident using booking systems and computer software.

Responsibilities

• Welcome guests and manage spa check-ins and departures.
• Handle bookings, enquiries, and treatment reservations.
• Promote spa services, memberships, and retail products.
• Maintain accurate guest records and appointment schedules.
• Support the spa team in delivering seamless guest experiences.
• Ensure reception and guest areas are always presented to a high standard.

Skills

Guest service

Hospitality

Reception experience

Booking systems

Organisational skills

Tools

Booking software

Job description

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, delivering exceptional hospitality, luxury wellness experiences, and memorable guest stays.

From the original THE NICI Bournemouth to the exciting additions of THE NICI Newquay and THE NICI New Forest in June 2026, THE NICI Collection is entering an exciting new chapter of growth, with more opportunities ahead.

The Role

As Spa Receptionist, you will be the first point of contact for our spa guests, delivering a warm welcome and ensuring every guest receives exceptional service throughout their spa journey.

Key Responsibilities

• Welcome guests and manage spa check-ins and departures.
• Handle bookings, enquiries, and treatment reservations.
• Promote spa services, memberships, and retail products.
• Maintain accurate guest records and appointment schedules.
• Support the spa team in delivering seamless guest experiences.
• Ensure reception and guest areas are always presented to a high standard.

About You

• Previous reception, spa, hotel, or customer service experience preferred.
• Excellent communication and organisational skills.
• Professional, friendly, and guest-focused.
• Confident using booking systems and computer software.

What We Offer

• Staff discounts across THE NICI Collection.
• Training and career development opportunities.
• Wellness-focused working environment.
• Opportunities to grow within a luxury hospitality brand.

Join THE NICI Collection and become part of an ambitious luxury hospitality brand where wellbeing, exceptional service, and memorable experiences are at the heart of everything we do.