Lux Spa Front Desk & Guest Experience Associate

The Nici; Bournemouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Career development

Wellness environment

Growth opportunities

Job summary

The NICI Collection is seeking a Spa Receptionist in Bournemouth to welcome guests, manage spa check-ins, bookings, and enquiries, and ensure a warm, seamless start to every guest journey.

You will promote spa services and retail, maintain accurate records, and support the team while keeping reception areas neat and inviting. Previous spa/hotel/customer service experience is preferred, with excellent communication and a guest-focused approach.

Qualifications

• Previous reception, spa, hotel, or customer service experience preferred.
• Excellent communication and organisational skills.
• Professional, friendly, and guest-focused.
• Confident using booking systems and computer software.
• Passionate about delivering exceptional service.

Responsibilities

• Welcome guests and manage spa check-ins and departures.
• Handle bookings, enquiries, and treatment reservations.
• Promote spa services, memberships, and retail products.
• Maintain accurate guest records and appointment schedules.
• Support the spa team in delivering seamless guest experiences.
• Ensure reception and guest areas are always presented to a high standard.

Skills

Customer service experience

Excellent communication

Organisational skills

Guest-focused

Tools

Booking systems

Computer software

Job description

The NICI Collection is seeking a Spa Receptionist in Bournemouth to welcome guests, manage spa check-ins, bookings, and enquiries, and ensure a warm, seamless start to every guest journey.

You will promote spa services and retail, maintain accurate records, and support the team while keeping reception areas neat and inviting. Previous spa/hotel/customer service experience is preferred, with excellent communication and a guest-focused approach.