Assistant Reception Manager

The NICI Lymington; South Baddesley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Career development opportunities

Meals on duty

Ongoing training

Job summary

THE NICI Collection is seeking an experienced Assistant Reception Manager to support the Front Office operations in South Baddesley. You will work closely with the Reception Manager, leading the reception team while providing exceptional guest experiences.

This role requires previous supervisory experience in a hotel and a strong passion for customer service. The ideal candidate will thrive in a luxury setting, embody strong leadership abilities, and be organized with attention to detail.

Qualifications

• Previous experience in a Front Office supervisory or Assistant Reception Manager role.
• Passion for delivering exceptional customer service.
• Strong leadership and team development abilities.
• Highly organized with excellent attention to detail.

Responsibilities

• Support the Reception Manager in daily operations.
• Lead and develop the reception team.
• Ensure efficient check‑in and check‑out.
• Handle guest enquiries and complaints professionally.
• Assist with staff training and performance management.

Skills

Customer service

Leadership

Communication skills

Organizational skills

Tools

Hotel property management systems

Job description

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination‑led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This is just the beginning of our growth journey, and we're looking for talented individuals who want to build their careers with an ambitious and expanding hospitality brand.

The Role

We are looking for an experienced, passionate, and service‑driven Assistant Reception Manager to support the day‑to‑day operation of our Front Office team. Working closely with the Reception Manager, you will help lead the reception department, ensuring every guest receives an exceptional welcome and seamless experience throughout their stay.

This is an exciting opportunity for a hospitality professional who thrives in a luxury environment, enjoys leading people, and is committed to delivering outstanding guest service.

Key Responsibilities

• Support the Reception Manager in the daily operation of the Front Office.
• Lead, motivate, and develop the reception team to deliver exceptional guest experiences.
• Ensure smooth and efficient check‑in and check‑out procedures.
• Handle guest enquiries, requests, and complaints professionally, ensuring timely resolution.
• Assist with staff training, coaching, and performance management.
• Monitor departmental standards, ensuring accuracy, efficiency, and attention to detail.
• Support rota planning and ensure appropriate staffing levels are maintained.
• Maintain excellent communication with all hotel departments to deliver a seamless guest journey.
• Ensure company policies, health and safety procedures, and brand standards are consistently followed.
• Step into the Reception Manager's role during periods of absence.

About You

• Previous experience in a Front Office supervisory or Assistant Reception Manager role within a hotel environment.
• Passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong leadership and team development abilities.
• Calm, professional, and confident under pressure.
• Highly organised with excellent attention to detail.
• Flexible approach to working shifts, including evenings, weekends, and bank holidays.
• Experience using hotel property management systems is desirable.

What We Offer

• Competitive salary plus service charge.
• Staff discounts across THE NICI Collection.
• Career development opportunities within a growing luxury hospitality brand.
• Meals on duty.
• Ongoing training and leadership development.
• A supportive and collaborative working environment.

Join THE NICI Collection and be part of an exciting growth story where exceptional hospitality, great people, and memorable experiences are at the heart of everything we do. If you're ready to take the next step in your hospitality career, we'd love to hear from you.

Compensation: To be discussed