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Front Office Manager - New Opening (Moxy Hotel)

Criterion Hospitality Ltd

London

On-site

GBP 35,000 - 55,000

Full time

Yesterday

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Job summary

Join an exciting pre-opening team at Europe's largest Moxy Hotel in London as a Front Office Manager. This role is pivotal in creating a vibrant guest experience, leading a dynamic team, and ensuring operational excellence. You will champion brand values while fostering a fun and engaging atmosphere. With opportunities for career progression and a supportive leadership team, this position offers a unique chance to shape the guest experience from the ground up. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Career Progression Opportunities

Supportive Leadership Team

Dynamic Work Environment

Qualifications

Experience as Front Office Manager or Assistant Manager in a fast-paced hotel.
Strong leadership and people development skills.

Responsibilities

Own the arrival and departure journey for guests.
Recruit, train, and motivate Crew Members.

Skills

Leadership Skills

Guest Service Orientation

Problem Solving

Operational Management

Team Development

Education

CIPD Level 5

3 weeks ago Be among the first 25 applicants

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Talent Acquisition and Retention Manager - CIPD level 5 student

We are looking for a bold, guest-obsessed, and hands-on Front Office Manager to join our pre-opening team at Europe’s largest Moxy Hotel, right in the heart of London.

As the first and last impression for every guest, you’ll lead from the front, ensuring our lobby is buzzing, check-ins are effortless, and Crew Members are empowered to deliver a playful and polished guest experience.

The Role

At Moxy, it’s not just about running a front desk — it’s about setting the tone for the entire stay. You’ll champion our spirited brand values and create an environment where guest experience is seamless, self-service is intuitive, and every interaction feels easy, fun, and memorable.

You’ll be hands-on in all aspects of front office operations, including reception, guest services, reservations, night audit, and crew training. You’ll work closely with the Deputy GM and lead a dynamic team of Crew Members to deliver exceptional service from day one.

Key Responsibilities

Guest Experience: Own the arrival and departure journey, ensuring it’s smooth, engaging, and efficient.
Lobby & Vibe: Maintain a fun, welcoming, and energetic environment in line with the Moxy spirit.
Team Leadership: Recruit, train, and motivate Crew Members to deliver Rockstar service.
Operational Excellence: Oversee all front office functions including check-in/out, guest requests, room allocations, and night procedures.
Brand Advocacy: Lead by example to ensure every guest touchpoint reflects the bold and playful Moxy identity.
Problem Solving: Act quickly and effectively to resolve guest concerns, ensuring satisfaction and loyalty.
Pre-Opening Support: Play a key role in system setup, SOP development, recruitment, and training as part of the hotel’s opening team.

What We’re Looking For

Experience as Front Office Manager or Assistant Manager in a fast-paced hotel (pre-opening a plus)
Marriott experience or familiarity with Moxy brand preferred
Strong leadership and people development skills
Guest-focused mindset with a passion for delivering standout service
Confident with systems and procedures, from PMS to payment and reporting
Able to thrive in a fun, youthful, and energetic environment
A hands-on, can-do attitude with a natural flair for hospitality

Why Join Us?

Be part of the opening team for Europe’s flagship Moxy
Lead a bold and vibrant front office operation in one of London’s most exciting locations
Career progression opportunities across our fast-growing hospitality group
A chance to shape the guest experience from the ground up
Work with a supportive leadership team that values creativity, passion, and results

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management
Industries
Hospitality and Hotels and Motels

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