Spa Receptionist

InterContinental Hotels Group; Glasgow; On-site; GBP 26,000 - 28,000; Part time

Benefits offered by this job

Financial security

Wagestream access

Free meal on shift

Paid holidays

Discounted hotel room rates

Job summary

Kimpton Blythswood Square Hotel & Spa is seeking a 100% authentic and driven Spa Receptionist on a 12-month fixed term contract to deliver heartfelt human connections to guests in our Spa. The role covers guest welcome, booking management, and product promotion, with shifts across a 24-hour weekly schedule.

You will join a team focused on sophisticated guest experiences, wellness, and sustainability, working within the Kimpton family to create memorable moments.

Qualifications

• Availability to work 24 hours per week across a variety of shifts.
• Previous experience as a Spa Receptionist within a destination Spa or Hotel Spa is desirable, or general Hospitality experience.
• Interest in Spa and Wellness area and passion for it.
• Previous experience using diary-based systems is desirable.
• High levels of communication with guests and other departments daily.
• Drive to produce results and deliver extremely personal experiences and human connection.
• A warm, authentic personality with a can-do attitude and commitment to service.
• Willingness to work within our team to embrace our service and delight our guests.

Responsibilities

• Greet guests and welcome them to the Spa in a 5-star manner, educate guests on offerings and discuss options.
• Manage bookings, take bookings in person or by phone, and guide guests through the Spa journey.
• Promote and upsell treatments and a wide range of products based on guest interactions.

Skills

Hospitality experience

Communication skills

Diary-based systems

Job description

We are looking for a Full Time authentic and driven Part Time Spa Receptionist to join us at Kimpton Blythswood Square Hotel & Spa on a 12 month Fixed Term Contract and embrace your unique, best self to provide our guests with heartfelt human connections!

The Spa at Kimpton Blythswood Square Hotel & Spa is a Scottish escape for guests and visitors alike, we provide a multi-sensory experience with focus on relaxation and self-care. Our recent refurbishment has improved on our sustainable offering by introducing new elements such as our brand-new Snow Bliss shower and improving upon our current offerings such as our well-loved Pool and Sauna. We are looking for team members who can showcase what we offer, create sophisticated and transformative experiences whilst ensuring embracing sustainability and natural elements.

As a Spa Receptionist, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

What do you need to be a Spa Receptionist?

Guest interactions: you will ensure all guests are welcomed to the Spa in a 5* manner, educate guests on our offerings and discuss all options with them.

Managing bookings: you will manage bookings and take any bookings from guests either in person or via the phone, you will talk guests through our Spa journey and guide them on their experience.

Promoting our products: you will promote and up-sell our treatments and large range of products available, recommending products based on your knowledge gained through your interaction with the guest.

We are looking for someone who has…

• Availability to work 24 hours per week across a variety of shifts.
• Previous experience as a Spa Receptionist within either a destination Spa or within a Hotel Spa is desirable, or general Hospitality experience ready to try a new role.
• An interest in Spa and Wellness area, it would be great if this was something you were passionate about and had existing knowledge regarding.
• Previous experience using diary-based systems is desirable.
• High levels of communication, you will be communicating with guests and other departments daily.
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can‑do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why!

We can offer you…

• Financial security – £13.16 per hour (£27,372.80 per annum full time equivalent), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
• Hotel specific benefits– Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.