Front Office Concierge

IHG Hotels & Resorts; Glasgow; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Free meal on shift

Worldwide hotel discounts (IHG)

F&B discounts for staff

Job summary

Kimpton Blythswood Square Hotel & Spa in Glasgow is seeking a Part Time Concierge who delivers heartfelt connections and 5* service to guests. You will be the first point of contact, offering local recommendations and handling guest requests with a warm, authentic personality.

Proactive individuals with knowledge of the city, strong customer service, and a valid UK driving licence are encouraged to apply. Flexibility for shifts and a genuine passion for hospitality will help you thrive in our

Qualifications

• What do you need to be a Concierge? You will be the first point of contact for guests and ensure a uniquely personal experience in the city.
• Experience as a Receptionist, Concierge or Guest Services Agent in a 4/5* hotel is beneficial.
• Knowledge of the local area and great food and drink spots will help in guiding guests.

Responsibilities

• Be the first point of contact for guests, providing personalised recommendations and handling requests.
• Assist guests with queries to ensure a smile on departure and memorable stays.
• Drive to provide outstanding service with a warm, authentic personality and can-do attitude.

Skills

Customer service

Local knowledge

People skills

Driving license

Job description

We are looking for an authentic and driven Part Time Concierge to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow’s only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre.

As a Concierge, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

What do you need to be a Concierge? Your main duties and responsibilities will be the first point of contact for our guests and ensuring a uniquely personal experience for every guest. You will be providing recommendations within the city for dining, drinking and adventuring! You will deal with queries and guest requests – ensuring all our guests leave with a smile on their face.

In addition, you must be able to drive and hold a full UK driving license.

What we need from you:

• Availability to work 30 hours per week, with flexibility to work either 3 x 10-hour shifts or 4 x 8-hour shifts, depending on the needs of the business. The successful candidate will also be willing to work occasional longer shifts when required to support operational demands.
• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial.
• Knowledge of the local area, know the good spots for food and drink especially!
• Passion for interacting with guests, this is a hugely hands on role that requires great personal skills.
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why! We can offer you…

• Financial security - £13.16 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits – Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.