Spa Operations Manager

IHG Hotels & Resorts; Glasgow; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Free shift meal

Holiday entitlement

Discounted hotel rates

Wellbeing support

Job summary

IHG Hotels & Resorts is seeking an Spa Operations Manager for Kimpton Blythswood Square Hotel & Spa in Glasgow. You will lead daily spa operations, manage a multifaceted team, and drive guest satisfaction through high standards and proactive service.

You will coordinate with third-party partners, oversee pool operations and testing, and ensure compliance while delivering a memorable luxury spa experience.

Qualifications

• 2+ years in a management role in a luxury spa.
• Qualifications in pool plant operations and pool testing.
• Strong leadership, organisation, and communication skills.
• Passion for guest satisfaction and high-quality service delivery.

Responsibilities

• Oversee day-to-day spa operations to ensure exceptional guest experiences.
• Lead a team including Receptionists, Spa Attendants and Night Cleaners; manage recruitment, training and performance.
• Coordinate spa bookings with third-party partners to maximise occupancy and provide seamless guest journeys.
• Supervise pool plant operations and testing; maintain checks, records and compliance.

Skills

Leadership

Guest satisfaction

Communication

Organisational skills

Education

Pool plant operations qualification

Pool testing qualification

Tools

Trybe booking system

Job description

We are looking for an authentic and passionate Spa Operations Manager to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests. As Glasgow’s only 5 Star Hotel, our team are focussed on providing our guests with the very best experience and making heartfelt human connections.

As the Spa Operations Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

What You’ll Be Doing

You’ll take ownership of the day-to-day operation of the spa, ensuring an exceptional experience for our guests while maintaining high standards across the team and facilities. You’ll lead and support a team of Receptionists, Spa Attendants and Night Cleaners, overseeing recruitment, training, performance and development. You’ll also manage the spa diary through Trybe, working closely with third-party partners including Spa Breaks, SpaSeekers and itison to maximise bookings and deliver a seamless guest journey. A key part of the role will be overseeing pool plant operations and pool testing, ensuring all checks, records and compliance requirements are consistently maintained. This is a hands‑on operational role for someone who is organised, commercially aware and passionate about delivering an outstanding spa experience.

What You’ll Bring

• 2+ years in a management role in a luxury spa
• Recognised qualifications in pool plant operations and pool testing
• Strong leadership, organisation, and communication skills
• Passion for guest satisfaction and high-quality service delivery

Benefits

• Financial security – Competitive Salary, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay plus access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks – Worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
• Wellbeing – Generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
• Hotel specific benefits – Generous discounts in our F&B outlets, our newly refurbished Spa within Kimpton Blythswood and Champagne Central Bar in our sister property voco Grand Central (*must be booked according to processes) Subsidised city centre parking, plus a variety of different gifts on milestone occasions to celebrate with you!

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.