Spa Receptionist

Carden Park Hotel Golf Resort & Spa; Chester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Join an award-winning luxury spa team as a Spa Receptionist, where providing exceptional customer service is key. This full-time role involves welcoming guests, processing payments, and maximizing sales through upselling. Enjoy a variety of perks including discounted hotel stays, free staff lunches, and access to a luxury spa. If you have a warm personality and excellent communication skills, this is the perfect opportunity to thrive in a supportive environment with career development opportunities.

Benefits

Generous bonus scheme / share of the service charge

Discounted hotel accommodation

Discounted food and drink

Discounted use of the spa

Free staff lunch

Free on-site parking

Access to perks platforms

Free Golf and Leisure Club membership

Free transport mini-bus from Wrexham

Career development through funded qualifications

Qualifications

• Exceptional customer service skills are essential for welcoming guests.
• Previous hotel reservation experience preferred but not required.

Responsibilities

• Welcome guests and process payments for spa experiences.
• Maximize sales through upselling treatments and retail products.

Skills

Customer Service

Communication Skills

Sales Skills

Hotel Reservation Experience

Job description

Role: Spa Receptionist

Hours: Full time permanent

Salary: Up to £25,396 per annum plus extensive benefits

The Spa at Carden are looking for those who will provide a perfect welcome to our spa guests, to join our award winning luxury Spa team as a Spa Receptionist. If you have a warm and friendly personality who can provide exceptional customer service, then we would love to meet you.

Your day with Team Carden:

• Welcome all guest’s arrival in the spa.
• Process payments for spa experiences
• Meet all guest’s requirements in a helpful and productive manner
• Maximise sales from upselling treatments and retail products

Enjoy a full time role of 40 hours per week, working both evenings and weekends.

BePart of Team Carden

Providing world class service is at the heart of everything we do. You are the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident and personable, with excellent communication skills. You will be part of a remarkable team, working in an award winning luxury Spa. If you have previous hotel reservation experience that would be preferred, however we know there are many transferable skills people have to offer and would support with your development into the role.

The Perks of Team Carden

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Generous bonus scheme / share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to perks platforms; high street discounts, and wellbeing assistance
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.