Receptionist (Full Time) - King Street Townhouse Hotel

The Hut Group; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Receptionist to join their team at a luxury hotel. This role involves creating memorable guest experiences, maintaining high professional standards, and handling administrative tasks. You will be the first point of contact for guests, ensuring their needs are met with exceptional service. Join a dynamic team that values flexibility and communication, and enjoy a range of benefits including discounts on dining and wellness services. This is an exciting opportunity to grow in a vibrant and inclusive environment.

Benefits

Fantastic bedroom rates for yourself and F&F

20% off dining at the hotel

50% off dining at Hale Country Club & Spa

50% discount on monthly club membership

Up to 50% discounts on THG brands

Onsite GP

Onsite physiotherapist

Annual leave entitlement rising every year

Meals provided when on duty

Qualifications

• Experience in hotel reception is preferred.
• Excellent administration and organisational skills are necessary.

Responsibilities

• Welcoming guests and checking their details against bookings.
• Providing concierge services and preparing room bills.
• Completing administrative tasks such as filing and photocopying.

Skills

Problem-solving abilities

Strong communication skills

Interpersonal skills

Flexibility

Strong IT skills

Organisational skills

Tools

Booking systems

Job description

Receptionist (Full Time) - King Street Townhouse Hotel

Job Category

Hospitality

Division

Ingenuity Experiences

Location

UK, Manchester

Job Type

Full-time

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

We are currently recruiting for an experienced Hotel Receptionist to join us at King Street Townhouse Hotel.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Benefits include:

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off
• Meals provided when on duty

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands.It’s an incredibly exciting time to be joining the team.

Main Duties of the Role

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Requirements

• Problem-solving abilities
• Strong communication and interpersonal skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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