Spa Receptionist

Thwaites; Knutsford; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking an enthusiastic Spa Receptionist to be the welcoming face of their vibrant spa. In this role, you will ensure guests receive the highest level of hospitality while managing a busy environment. Your responsibilities will include greeting guests, upselling treatments, and providing information about spa facilities. If you are passionate about delivering exceptional guest experiences and possess strong communication skills, this opportunity is perfect for you. Join a supportive team that values your contributions and offers a range of employee benefits.

Benefits

Wagestream - access to wages

28 days annual leave

Health cash plan

Generous employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Supportive work environment

Qualifications

• Warm demeanor and approachable personality.
• Ability to manage unexpected circumstances professionally.

Responsibilities

• Greet guests with a welcoming smile.
• Provide the highest level of hospitality.
• Upsell treatments and inform guests about spa facilities.

Skills

Customer Service

Communication Skills

Upselling

Calm Under Pressure

Job description

An approachable and enthusiastic Spa Receptionist is wanted to provide the warmest of welcomes.

We're looking for a Spa Receptionist to be the public face of our spa, working in a busy and vibrant environment to ensure all guests receive a warm welcome.

Your day-to-day responsibilities:

• Greeting guests with a welcoming smile
• Providing the highest level of hospitality
• Upselling treatments, products, and facilities
• Informing guests about the spa’s facilities, offering advice and assistance
• Ensuring spa procedures are followed

Who are we looking for?

As a Spa Receptionist, you'll be the first point of contact for our guests, making a fantastic first impression. You should have a warm demeanor and be approachable at all times.

You need to be calm under pressure, reacting effortlessly to unexpected circumstances and managing them professionally. You will be required to complete pool tests as necessary and have an awareness of pool plant operations, which can be trained.

If you are passionate about delivering a great guest experience, a strong communicator, and can provide service with a smile, then this role could be perfect for you.

What we offer:

• A competitive salary, negotiable based on experience
• Wagestream - access up to 40% of your wages as you earn them each week
• 28 days of annual leave, increasing to 33 days after 5 years
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging and supportive work environment