Receptionist (Full Time) - King Street Townhouse Hotel

THG; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a prestigious hotel in Manchester, where you can join a dynamic team dedicated to creating memorable guest experiences. As a Hotel Receptionist, you will play a vital role in ensuring the highest standards of service and professionalism. This position offers a chance to develop your skills in a fast-paced environment while enjoying fantastic benefits, including discounts on dining and THG brands. If you are passionate about hospitality and eager to make a difference, this role is perfect for you!

Benefits

Fantastic bedroom rates for yourself and friends & family

20% off dining at the hotel

50% off dining at Hale Country Club & Spa

50% discount on monthly club membership

Up to 50% discounts on THG brands

Onsite GP

Onsite physiotherapist

Annual leave entitlement rising every year

Birthday off

Meals provided when on duty

Qualifications

• Experience in a customer-facing role with a focus on hospitality.
• Ability to maintain professionalism under pressure.

Responsibilities

• Welcoming guests and confirming their details against bookings.
• Answering phones, taking messages, and delivering them.
• Providing concierge services and preparing room bills.

Skills

Problem-solving abilities

Strong communication skills

Excellent customer service skills

Flexibility and adaptability

Discretion and sensitivity

Strong IT skills

Organizational skills

Tools

Booking systems and software

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio includes leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming our core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Hotel Receptionist

We are currently recruiting for an experienced Hotel Receptionist to join us at King Street Townhouse Hotel.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standards of professionalism in all areas of operation and carrying out all duties to our world-class standards.

Benefits include:

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA, and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off
• Meals provided when on duty

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties, including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel, and 100 King Street. Through these venues, we create exceptional experiences, services, and content—ensuring our brands and partners make meaningful connections with their customers.

We also collaborate with THG Society, our influencer marketing platform, which enables brands to access extraordinary locations, create content, and host events with influencers and clients.

THG Experience is positioned for rapid growth within THG's fast-moving, global brands. It's an exciting time to join us.

Main Duties of the Role

• Welcoming guests and confirming their details against bookings
• Allocating rooms and providing keys
• Answering phones, taking messages, and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for assistance and information
• Providing concierge services, such as booking theatre tickets, arranging travel, and sharing local information
• Preparing room bills and ensuring prompt payments
• Checking guests out, processing payments, and returning deposits

Requirements

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and adaptability to changing situations
• Discretion and sensitivity
• Ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administrative and organizational skills

THG is proud to be a Disability Confident Committed employer. If invited to interview, please inform us of any reasonable adjustments needed to support your application.

We are committed to diversity and inclusion and welcome applications from all community sections.

Due to high application volumes, it may take us up to 14 days to respond. If you haven't heard from us within this period or have questions, please contact our Talent team.