Part Time Receptionist

The Resident - Liverpool; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative hotel brand is seeking a Receptionist who is enthusiastic and eager to learn. In this role, you will be the first point of contact for guests, delivering exceptional service and ensuring a welcoming atmosphere. You will handle guest requests, manage front desk tasks, and contribute to a positive team environment. The company values its team members, offering competitive salaries, bonuses, and a range of benefits designed to support your wellbeing and career development. If you have a genuine interest in hospitality and enjoy working with people, this is the perfect opportunity for you.

Benefits

Competitive Salary

Bonus Incentives

Online Learning Hub

Wellbeing Programme

Employee Assistance Programme

Cycle to Work Scheme

Free Overnight Stay

Discounted Hotel Rates

Refer a Friend Bonus

Pension Contributions

Qualifications

• Great communication skills and a friendly service style.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver exceptional guest experiences and handle requests efficiently.
• Process front desk administration and be the first point of contact.

Skills

Communication Skills

Problem Solving

IT Skills

Team Player

Flexibility

Job description

Job Description

The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city.

Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction.

We recognise that it is our team members thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.

We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard days work deserves a fair days pay.

As a Receptionist at The Resident Liverpool:

• you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.
• You will provide excellent guest service throughout the hotel and to efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotels policies.

As our next Receptionist, you will:

• Have great communication skills
• Have a friendly & professional service style
• Be a problem solver with a can-do attitude
• Be a team player with the ability to work independently
• Be motivated, positive and eager to learn
• Be flexible and adaptable with the ability to prioritise
• Have good IT skills
• Ideally have experience in a guest service environment

Why work for us as a Receptionist?

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.

These include:

• Competitive Salary and Annual Salary Reviews
• Bonus Incentives
• Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
• Wellbeing Programme supporting mental, physical and financial health
• Employee Assistance Programme
• Cycle to Work Scheme
• Free overnight stay for new team members
• Discounted rates for yourself, friends & family at our hotels
• Freebies and Discounts with free membership to Perkbox
• Refer a Friend Bonus of £100
• Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
• Online Community to share news and celebrate successes
• Pension Contributions
• Weekly fruit baskets for the whole team
• Any many more!

If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV we want to hear from you!

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.

The Resident is an innovative brand of city centre hotels in London and Liverpool. We focus on delivering excellent rooms in exceptional locations and providing genuine hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed setting from which they can easily immerse themselves in the city. Our attentive team members provide heartfelt advice suggesting the best bars, restaurants, culture and entertainment in the local area, tailored to our guests personal requirements. At The Resident, we recognise that it is our team members thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business. Thanks to our delightful and dedicated team members, our hotels have an exceptional reputation, reflected in consistently positive guest feedback and high ratings.

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