Spa Manager: Lead Wellness, Guest Experience & Growth

Spa Elite Limited; West Midlands; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Gym access

Food discounts onsite

Brand discounts

Job summary

Studley Castle in Warwickshire is seeking a Spa Manager to lead the Stables Spa team. You will oversee day-to-day operations, guest experiences and the delivery of high‑quality wellness services within a restored Victorian castle setting.

Collaborate with hotel leadership, drive revenue, maintain standards, and develop your team through coaching and training. This role combines hospitality, health and wellbeing in a iconic countryside retreat.

Responsibilities

• Lead the spa and wellness offering, ensuring high service standards, guest satisfaction and commercial performance
• Oversee day-to-day spa operations, including facilities, treatments and team performance
• Deliver a safe, clean and relaxing environment aligned with Warner Hotels' brand
• Drive revenue growth while maintaining strong operational standards
• Work closely with hotel leadership to support team development and guest experience
• Ensure full compliance with health, safety and hygiene standards
• Deliver seasonal campaigns, wellness initiatives and premium spa experiences
• Promote wellbeing, relaxation and a high-quality guest journey
• Experience in spa or wellness management within hospitality or leisure
• Strong leadership skills with the ability to motivate and develop teams
• Passion for delivering exceptional guest experiences
• Commercial awareness (budgets, sales, retail performance)
• Knowledge of health & safety, hygiene and compliance standards
• Relevant spa/beauty qualification (e.g. NVQ Level 3) preferred
• Highly organised with strong attention to detail and a proactive mindset
• Drive revenue through treatments, retail and promotions
• Manage budgets, costs and stock effectively
• Grow spa usage and enhance the wellness offering
• Oversee retail, merchandising, stock control and suppliers
• Monitor guest feedback and implement improvements to increase satisfaction and return visits

Job description

Studley Castle in Warwickshire is seeking a Spa Manager to lead the Stables Spa team. You will oversee day-to-day operations, guest experiences and the delivery of high‑quality wellness services within a restored Victorian castle setting.

Collaborate with hotel leadership, drive revenue, maintain standards, and develop your team through coaching and training. This role combines hospitality, health and wellbeing in a iconic countryside retreat.