Spa Manager

Spa Elite; West Midlands; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Gym access

Food discounts onsite

Brand discounts

Job summary

Studley Castle in Warwickshire is seeking a Spa Manager to lead the Stables Spa team. You will oversee day-to-day operations, guest experiences and the delivery of high‑quality wellness services within a restored Victorian castle setting.

Collaborate with hotel leadership, drive revenue, maintain standards, and develop your team through coaching and training. This role combines hospitality, health and wellbeing in a iconic countryside retreat.

Responsibilities

• Lead the spa and wellness offering, ensuring high service standards, guest satisfaction and commercial performance
• Oversee day-to-day spa operations, including facilities, treatments and team performance
• Deliver a safe, clean and relaxing environment aligned with Warner Hotels' brand
• Drive revenue growth while maintaining strong operational standards
• Work closely with hotel leadership to support team development and guest experience
• Ensure full compliance with health, safety and hygiene standards
• Deliver seasonal campaigns, wellness initiatives and premium spa experiences
• Promote wellbeing, relaxation and a high-quality guest journey
• Experience in spa or wellness management within hospitality or leisure
• Strong leadership skills with the ability to motivate and develop teams
• Passion for delivering exceptional guest experiences
• Commercial awareness (budgets, sales, retail performance)
• Knowledge of health & safety, hygiene and compliance standards
• Relevant spa/beauty qualification (e.g. NVQ Level 3) preferred
• Highly organised with strong attention to detail and a proactive mindset
• Drive revenue through treatments, retail and promotions
• Manage budgets, costs and stock effectively
• Grow spa usage and enhance the wellness offering
• Oversee retail, merchandising, stock control and suppliers
• Monitor guest feedback and implement improvements to increase satisfaction and return visits

Job description

Contract details

£32,000-£32,100/year

Permanent employment contract (Open-ended contract)

40 hours/week

28 days of annual leave

As soon as possible

Studley Castle now has an opening for a Spa Manager to join their spa team.

Step into a reinvented castle that blends Victorian splendour with a modern heartbeat, close to Shakespeare's birthplace in the heart of rural Warwickshire.

The Stables Spa at Studley Castle, a Warwickshire spa retreat designed for moments of calm, connection and relaxation. With a heated indoor pool, bubble pool, sauna or steam room, and relaxation lounge the spa is set within the grounds of a beautifully restored Victorian castle, it is the perfect place for guests to slow down and enjoy time away.

Salary

£30,000 up to £32,000 per year, plus a range of great benefits and development opportunities.

In this role, you will play a key part in delivering exceptional leisure and wellness experiences, overseeing the day-to-day operation of our spa and leisure facilities.

Working closely with the hotel leadership team and wider departments, you'll ensure everything runs smoothly, from team performance and guest experience to standards and commercial success. You'll help create a relaxing, high-quality environment for our guests while driving engagement, revenue, and team development.

This is a fantastic opportunity for someone who enjoys responsibility, thrives in a guest-focused environment, and is passionate about health, wellbeing, and hospitality.

The benefits of working with us:

• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use.

Role Responsibilities:

• Lead the spa and wellness offering, ensuring high service standards, guest satisfaction and commercial performance
• Oversee day-to-day spa operations, including facilities, treatments and team performance
• Deliver a safe, clean and relaxing environment aligned with Warner Hotels' brand
• Drive revenue growth while maintaining strong operational standards
• Work closely with hotel leadership to support team development and guest experience
• Ensure full compliance with health, safety and hygiene standards
• Deliver seasonal campaigns, wellness initiatives and premium spa experiences
• Promote wellbeing, relaxation and a high-quality guest journey
• Experience in spa or wellness management within hospitality or leisure
• Strong leadership skills with the ability to motivate and develop teams
• Passion for delivering exceptional guest experiences
• Commercial awareness (budgets, sales, retail performance)
• Knowledge of health & safety, hygiene and compliance standards
• Relevant spa/beauty qualification (e.g. NVQ Level 3) preferred
• Highly organised with strong attention to detail and a proactive mindset
• Drive revenue through treatments, retail and promotions
• Manage budgets, costs and stock effectively
• Grow spa usage and enhance the wellness offering
• Oversee retail, merchandising, stock control and suppliers
• Monitor guest feedback and implement improvements to increase satisfaction and return visits

Diversity, equality, and inclusion are at the heart of who we are and what we do. Our commitment to these values is and they are central to our mission. We encourage applications from all backgrounds, communities and industries, and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying,

One Great Team

From hotels to central teams, we work together to deliver something truly special.

About Studley Castle

A 19TH CENTURY CASTLE HOTEL WITH A 21ST CENTURY OUTLOOK

Discover a unique destination with its roots in its Victorian past, but its eye is very much on the here and now. Restore your glow in the award-winning spa, unwind in serene lounges or explore Kenilworth Castle, Stratford-upon-Avon and the Cotswolds.

Studley Castle's story began in 1834 when Francis Lyttleton Holyoake, High Sheriff of Warwickshire, enlisted architect Samuel Beazley to design it and lavish it with Gothic Revival architecture. It was a grand family home for 70 years, then a women's agricultural college and training camp for the Women's Land Army during the two World Wars. In 2006, the building was converted to a country hotel, which we acquired in 2016, before unveiling its ambitious transformation.