Spa Manager

JR United Kingdom; Tring; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Spa Manager to lead a dynamic team in a luxury spa environment. This role involves overseeing daily operations, ensuring exceptional guest experiences, and fostering a positive team culture. With a focus on health and safety, you will drive retail and treatment sales while managing a talented team. Join this iconic brand and elevate your career in the wellness industry, where your leadership and expertise will make a significant impact on both guests and staff. This is your chance to thrive in a rewarding and fulfilling environment.

Benefits

Health, Wellness, and Wellbeing incentives

Access to Champneys experiences

Discounted stays at hotels or resorts

Complimentary Spa Day after probation

50% discount on Champneys products

Discounted health club membership

Access to Merlin Entertainments attractions

Colleague events participation

Introduce a Friend bonus scheme

Free parking and professional uniform

Qualifications

• Deep understanding of treatment procedures and spa products.
• Experience in managing a spa with a focus on operations.

Responsibilities

• Lead daily spa operations, ensuring exceptional service.
• Manage team dynamics and prioritize staff training.

Skills

Leadership

Problem-solving

Client care

Team management

Education

NVQ Level 3 in Beauty Therapy

Spa Management qualification

Job description

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Become the Next Dynamic Spa Manager at Champneys Tring!

Are you ready to lead with energy, expertise, and determination in a world-renowned luxury spa environment? Champneys Tring is looking for a passionate and experienced Spa Manager to join our team and elevate our guest experience to new heights.

About Us: At Champneys, we pride ourselves on delivering unparalleled spa experiences, and we need a dynamic individual with a proven track record in the spa industry to guide our team. If you thrive in a fast-paced, wellness-driven environment, this is your opportunity to shine.

Your Role & Responsibilities: As Spa Manager, you will be the driving force behind the smooth and successful daily operations of our spa. Your leadership will inspire a team that consistently delivers exceptional service and ensures our guests leave feeling revitalized and rejuvenated.

Key responsibilities include:

• Leading day-to-day spa operations with precision and excellence.
• Building strong professional relationships across departments, ensuring seamless collaboration and maintaining the highest business standards.
• Managing team dynamics with grace, resolving conflicts, and overcoming challenges to foster a positive working environment.
• Prioritizing staff training and development, ensuring our team provides exceptional service and exceeds client expectations.
• Strategically managing spa operations within budgetary limits while maximizing cost-effectiveness.
• Driving retail and treatment sales targets, motivating the team to achieve success.
• Conducting regular spa inspections to maintain top-tier cleanliness, presentation, and operational standards.
• Developing and executing a recruitment strategy in partnership with management to build an outstanding team.

Health & Safety Leadership: At Champneys, the safety of our guests and staff is a top priority. As Spa Manager, you will:

• Ensure strict compliance with health & safety protocols, including fire safety and hazardous substance handling.
• Guarantee all staff are trained and qualified to provide treatments and classes safely.
• Take full responsibility for Health & Safety within the spa department.

Your Knowledge & Expertise: To excel in this role, you must have:

• A deep understanding of treatment procedures and spa products, tailoring services to meet each client’s unique needs.
• Familiarity with the skills of your team to assign tasks effectively and maximize their strengths.
• Proficiency in Fire, Health, and Safety Procedures, ensuring a safe and compliant working environment.
• Proven experience in managing a spa, demonstrating strong leadership, problem-solving skills, and determination to drive success.

Perks & Benefits: At Champneys, we believe in nurturing not just our guests but also our employees. We offer benefits designed to help you feel happier and healthier inside and out, including:

• Health, Wellness, and Wellbeing incentives
• Access to Champneys experiences, such as overnight stays and ultimate spa days
• Discounted stays for you and your loved ones at any of our hotels or resorts
• A Complimentary Spa Day after completing your probationary period
• 50% discount on Champneys products and great savings on partner products from Elemis and Clarins
• Discounted health club membership
• Access to Merlin Entertainments attractions
• Opportunities to participate in motivating and rewarding colleague events
• Introduce a Friend bonus scheme
• Long Service celebrations
• Free parking and professional uniform provided

Qualifications: We’re looking for a candidate who meets the following criteria:

• NVQ Level 3 in Beauty Therapy (minimum requirement)
• Spa Management qualification (preferred but not essential)
• Experience running a spa with a strong focus on leadership and operations
• A determined, results-driven mindset with a passion for delivering excellence

If you’re passionate about leading a team, providing world-class client care, and making a real difference in the spa industry, we want to hear from you!

Join us at Champneys and take your career to the next level with an iconic brand that’s all about wellbeing and excellence.

Salary: Dependent on experience.

Apply today and be part of the future of wellness!