Spa Manager

The Vineyard Group; Newbury, Rushmoor; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a premier 5-star hotel and spa as a Spa Manager, where you will ensure exceptional guest experiences while leading a dedicated team. This role involves managing spa operations, maintaining high standards of service, and driving profitability through effective cost control and staff development. You will have the opportunity to create memorable moments for guests, foster a positive team environment, and contribute to a renowned establishment known for its luxury and excellence. If you are passionate about the spa industry and possess strong leadership skills, this is the perfect opportunity for you.

Benefits

34 days holiday

Training and development

Employee events and celebrations

Access to gym and pools

Healthy meals while working

Financial Wellbeing App

Referral bonus

Discounted room rates

Spa treatments and product discounts

Life Assurance cover

Qualifications

• Exceptional knowledge of the spa & leisure industry.
• Experience with revenue growth in spa management.

Responsibilities

• Ensure high guest satisfaction and adherence to spa standards.
• Manage daily operations and staff scheduling effectively.

Skills

Leadership

Customer Service

Financial Management

Staff Development

Communication

Education

HNC or equivalent in beauty therapy

Job description

Why Join The Vineyard?

Our hotel is a spectacular 5 red star hotel and spa, renowned for its impeccable service, 3 AA Rosette restaurant, luxury bubble spa and award-winning 30,000 bottle wine cellar. As a premier wine destination, and a foodie one too, we offer a relaxed, informal and contemporary experience with a team that have individual personalities that shine through.

Benefits:

• 34 days holiday.

• Training and development from day one.

• Employee events and celebrations.

• In-house company interactive employee communication app.

• Access to state-of-the-art gym and pools.

• Healthy meals while working.

• External Employee Assistance Programme.

• Financial Wellbeing App Wagestream.

• £200 referral bonus when friends or family join the team.

Following the first successful 3 months:

• Access to discounts and wellbeing platform “Treat Yourself Here.”

• Involvement in employee of the quarter and annual recognition schemes.

• Long service recognition.

• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.

• 50% discount in restaurants.

• Cycle to Work Scheme.

• Discounted room rates for employees, friends, and family.

• Spa treatments and product discounts.

• Life Assurance cover.

The role:

As a Spa Manager you will ensure a complete guest focus throughout all areas of spa, maintaining the Vineyard standards in all areas giving the guest the best possible experience. Responsible for the operation of the spa including adhering to H&S legislation, effective cost control and maintaining high guest satisfaction. Must provide leadership, guidance and support across all areas within the Spa through coaching, developing and supporting staff to provide the highest level of customer care and consistent service delivery.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Role Purpose:

Profitability:

• • Accountable for P&L control within the spa, driving revenue while ensuring strict cost control.

  • Monitor and control KPIs within the department focusing on occupancy, utilization, and yield in beauty treatments.

  • Control all operational costs, utility costs, and any other relevant items that could impact negatively on the department P&L, marrying with effective revenue generation to hit budgeted targets.

  • Fully responsible for payroll control within the spa through effective scheduling of staff, forecasting business accurately, and closely monitoring budgeted payroll.

Customer Focused:

• Support in the delivery of treatments to the brand standard, managing your time between delivering treatments and managing the spa.

• Responsible for all daily spa treatment operations, including scheduling staff to meet business demand and ensuring high levels of guest service, cleanliness, and knowledge of services.

• Effectively communicate with all staff through regular 1:1 meetings and annual staff appraisal reviews, setting and monitoring objectives, as well as holding regular departmental meetings. Also responsible for ensuring all feedback is shared and communicated throughout the team with action taken as required.

• Create a strong team environment that promotes good employee morale and ensures a high level of commitment and pride in the department and hotel.

• Receive, manage, and respond to all guest feedback via all channels including Reviewpro. Resolve any guest issues when they arise and share feedback as appropriate with all team members.

• Responsible for the hiring of all staff in the department, ensuring they espouse the brand's values and will deliver to the expected standards.

Product:

• • Regularly monitor the market position of all revenue streams through thorough competitor research and remain abreast of trends in the wider industry that can enhance the product offering within the spa.

  • Continually improve service provision in relation to efficiency, accuracy, and customer care delivery, aiming to exceed customer expectations.

  • Ensure effective booking, cancellation, and confirmation procedures are in place and consistently followed by all team members.

  • Ensure that all equipment and fittings within the spa are maintained to a high level through effectively reporting issues and ensuring these are resolved in a timely manner.

Key Skills / Entry Requirements:

• HNC or equivalent in beauty therapy.

• Exceptional knowledge of the wider spa & leisure industry.

• Experience within the spa and leisure industry, with demonstrable experience in a role with extensive responsibility for revenue growth and generation.

• Exceptional motivation and management skills, displaying a passion for excellence within reporting lines and effective at developing this excellence.

• Excellent training skills in one-to-one situations and groups.

If interested, please click apply!

INDVY