Spa Manager. Job in Oxford Education & Training Jobs

The Randolph Hotel Oxford, a Graduate by Hilton; Oxford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Spa Manager to lead the Wellness Spa department. This role involves overseeing spa operations, enhancing guest experiences, and driving revenue through innovative treatments and retail sales. The ideal candidate will have a strong background in luxury spa management, an NVQ Level 3 Beauty Therapy qualification, and a passion for wellbeing and sustainability. Join a vibrant team dedicated to creating memorable moments for guests in a beautifully designed hotel environment, where your leadership and creativity will shine.

Qualifications

• Experience managing a luxury spa environment with a focus on guest satisfaction.
• Strong interest in wellbeing, beauty, and sustainability.

Responsibilities

• Manage all aspects of the Wellness Spa, ensuring high standards and memorable experiences.
• Develop training plans and conduct hands-on training for new recruits.

Skills

Customer Service Skills

Leadership Skills

Spa Treatment Knowledge

Adaptability

Education

NVQ Level 3 Beauty Therapy

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Graduate Hotels is seeking an experienced Spa Manager to join The Randolph Hotel in Oxford, part of Graduate Hotels by Hilton and its team of hospitality enthusiasts!

THE ROLE

As Spa Manager, you will be responsible for the effective operation and development of the Wellness Spa department in the hotel. You will manage and motivate your team while demonstrating professionalism. You should be capable of working in a busy environment, adaptable, and flexible to meet operational needs, while maximizing revenue through treatments and retail sales.

JOB DUTIES AND RESPONSIBILITIES

1. Manage all aspects of the Wellness Spa, including finance, training, promotions, and performance management to ensure memorable guest experiences.
2. Develop and implement the department training plan and conduct hands-on training for new recruits.
3. Develop and deliver the overall Spa Strategy in conjunction with the General Manager.
4. Exceed guest expectations and seek feedback to improve the guest experience.
5. Maintain cleanliness and proper upkeep of all spa areas.
6. Ensure consistency in Spa experience development, maintaining innovation and uniqueness.
7. Maintain high standards in treatments, maximize revenue, and retail sales.
8. Manage inventories of Spa products to control operational costs.
9. Ensure compliance with hotel policies and procedures, including health, hygiene, emergency, and fire safety.
10. Monitor and analyze competitor spas to maintain a competitive edge.
11. Attend daily HOD meetings.

WHAT WE ARE LOOKING FOR

1. NVQ Level 3 Beauty Therapy qualification or equivalent.
2. A keen interest in wellbeing, beauty, and sustainability.
3. Excellent customer service skills and a passion for wellbeing.
4. Management experience in a luxury spa environment.
5. Extensive knowledge of spa treatments.
6. Proficiency in Microsoft Word, Excel, and PowerPoint.
7. Strong leadership, training, and development skills.

ABOUT GRADUATE HOTELS

Graduate Hotels is a collection of uniquely designed hotels in vibrant university towns worldwide, including Graduate Cambridge and The Randolph Hotel in Oxford. We foster community and provide a space for reflection and celebration of each Graduate community's energy. As a team member, you shape guest experiences, wear multiple hats, and bring creativity and local expertise to your role.

EQUAL OPPORTUNITIES

We are committed to fair recruitment practices that do not discriminate based on age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, or pregnancy and maternity.

RIGHT TO WORK

All applicants must have the legal right to live and work in the United Kingdom, in accordance with the Asylum and Immigration Act 1996.