Spa Manager

Crowne Plaza Docklands; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discounted hotel room rates

Extra day's holiday for your birthday

Course Sponsorship

Flexible working arrangements

Employee Assistance Programme

Job summary

Crowne Plaza Docklands in Greater London is seeking an Assistant Leisure & Spa Manager to oversee daily operations of the spa and leisure club. You will manage staff, ensure safety standards, and promote a welcoming environment for guests. The role requires a passion for fitness, managerial experience, and strong organisational skills.

If you thrive in a dynamic environment and are eager to enhance our club's guest experience, this position may be for you. Enjoy a supportive team atmosphere and numerous employee benefits.

Qualifications

• Experience in leading and motivating a team.
• Proficient in retail management practices.
• Ability to manage multiple tasks effectively.

Responsibilities

• Oversee daily operations of the spa and leisure club.
• Manage and train staff to foster a positive team environment.
• Ensure cleanliness and safety across all facilities.
• Maximize club revenue by creating sales opportunities.

Skills

Passion for fitness, wellness and leisure

Managerial experience

Strong communication skills

Strong organisational skills

Time management skills

Education

Pool Plant Operator qualification (ideal)

First Aid qualification (ideal)

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much more!

A DAY IN THE LIFE OF AN ASSISTANT LEISURE & SPA MANAGER AT OUR HOTEL

What you'll be doing

• To oversee daily operations of the spa and leisure club, ensuring the adherence to health and safety regulations.
• To manage, train and motivate staff, fostering a positive team environment that encourages professional growth.
• To assist the Leisure & Spa Manager to recruit, train, support, develop and inspire the Quad team in achieving objectives.
• Oversee staffing levels and scheduling within budgets and in line with business needs.
• Administration including rostering, payroll, budgeting, audit response, and reporting.
• To provide a friendly and courteous service to encourage membership of the club and to maximize the service opportunities for guests to ensure return visits.
• Source and manage member feedback effectively to ensure continuous service and programme improvement.
• Ensure high standards of cleanliness, hygiene, and safety across all facilities.
• To create and take advantage of sales opportunities in order to maximize club revenue, answering telephones promptly and correctly to maximize business and minimize guest frustration.
• Maintain a highest level standards of cleanliness, presentation, service and professional advice offered to members using the facility.
• To be responsible alongside the Leisure & Spa Manager for the safety and welfare of the members and team at the Quad Club.

WHAT WE NEED FROM YOU

• Passion for fitness, wellness and leisure.
• Managerial experience to lead a team effectively while fostering a collaborative atmosphere.
• Pool Plant Operator qualification (ideal)
• Pool Responder qualification (ideal)
• First Aid qualification (ideal)
• Strong organisational skills to manage multiple tasks efficiently.
• Phone etiquette skills for professional communication with members over the phone.
• A passion for leisure activities and an understanding of customer needs in this sector is essential.
• Strong communication skills, comfortable chatting with members and coordinating with team members.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
• Proficiency in retail management practices to enhance sales performance within the leisure facility.
• Time management skills to prioritize tasks and meet deadlines consistently.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]

Compensation: Competitive salary