Conference & Events Manager

Crowne Plaza Docklands; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Crowne Plaza London Docklands in East London is seeking a Meetings & Events Manager to lead the day-to-day management of the department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.

You will manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business, while driving revenue through upselling and strong client partnerships across hotel departments.

Qualifications

• Minimum 3 years' experience within Meetings & Events, Conference & Banqueting Sales or Hotel Sales Management.
• Strong commercial awareness with a proven ability to convert enquiries and grow Meetings & Events revenue.
• Experience using Opera PMS and Meetings & Events/Sales & Catering systems.
• Excellent organisation, communication and relationship-building skills with strong attention to detail.
• A confident and engaging leader who can motivate a team and work collaboratively across hotel departments.
• Experience managing large or complex conferences, events and functions within a hotel environment would be highly desirable.

Responsibilities

• Lead the day-to-day management of the Meetings & Events department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.
• Manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business.
• Drive Meetings & Events revenue through strong enquiry conversion, upselling, proactive sales activity and effective management of function space.
• Build and maintain strong relationships with corporate clients, event agencies, conference organisers and local businesses.
• Ensure all contracts, function sheets/BEOs, rooming lists and event details are accurate and communicated effectively across hotel departments.
• Chair weekly function meetings and work closely with Operations, Reservations, Revenue and Sales teams to ensure seamless event execution.
• Lead, motivate and develop the Meetings & Events team, driving high standards of customer service, commercial performance and accountability.
• Manage departmental forecasts, sales pipelines, budgets and performance reporting, identifying opportunities to maximise revenue and profitability.
• Maintain and optimise Meetings & Events platforms including Cvent, Meeting Broker, Venue Directory, Smart Space and Hitched.
• Represent the hotel at networking events, exhibitions, client showcases and other business development opportunities.

Skills

Meetings & Events Sales

Commercial Awareness

Opera PMS

Team Leadership

Client Relationships

Tools

Opera PMS

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A MEETING & EVENTS MANAGER AT OUR HOTEL

What you’ll be doing..

• Lead the day-to-day management of the Meetings & Events department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.
• Manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business.
• Drive Meetings & Events revenue through strong enquiry conversion, upselling, proactive sales activity and effective management of function space.
• Build and maintain strong relationships with corporate clients, event agencies, conference organisers and local businesses.
• Ensure all contracts, function sheets/BEOs, rooming lists and event details are accurate and communicated effectively across hotel departments.
• Chair weekly function meetings and work closely with Operations, Reservations, Revenue and Sales teams to ensure seamless event execution.
• Lead, motivate and develop the Meetings & Events team, driving high standards of customer service, commercial performance and accountability.
• Manage departmental forecasts, sales pipelines, budgets and performance reporting, identifying opportunities to maximise revenue and profitability.
• Maintain and optimise Meetings & Events platforms including Cvent, Meeting Broker, Venue Directory, Smart Space and Hitched.
• Represent the hotel at networking events, exhibitions, client showcases and other business development opportunities.

What We Need from You:

• Minimum 3 years' experience within Meetings & Events, Conference & Banqueting Sales or Hotel Sales Management.
• Strong commercial awareness with a proven ability to convert enquiries and grow Meetings & Events revenue.
• Experience using Opera PMS and Meetings & Events/Sales & Catering systems.
• Excellent organisation, communication and relationship-building skills with strong attention to detail.
• A confident and engaging leader who can motivate a team and work collaboratively across hotel departments.
• Experience managing large or complex conferences, events and functions within a hotel environment would be highly desirable.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]

Compensation: Competitive salary