F&B Team Member/Bar Tender

Crowne Plaza Docklands; Greater London; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &a

birthday leave

Meal on duty

Course Sponsorship

Flexible working arrangements

Wagestream payments

Life Insurance

Employee Assistance Programme

Wellness events

Refer a Friend scheme

Job summary

Crowne Plaza London Docklands, part of RBH Hospitality Management, is seeking a Food & Beverage Team Member. You will welcome guests, take orders, and deliver high-standard service across a dynamic dining environment.

Join a dedicated team at this landmark hotel in East London, offering career growth, flexible hours, and staff benefits. Prior service experience is a plus, but enthusiasm to learn is valued.

Qualifications

• Friendly and professional approach with a passion for guest experience.
• Clear communication with guests and colleagues.
• Team-focused and ready to support service flow.
• Flexible and energetic for peak times.
• Willingness to learn and take on responsibilities.

Responsibilities

• Welcome guests with a warm smile and attentive service.
• Take and process food and drink orders, noting special requests.
• Serve food and drinks with high presentation and timing.
• Set up, clean and reset tables and service areas.
• Prepare and serve beverages, including basic barista duties.
• Maintain hygiene and safety standards in the dining area.
• Collaborate with kitchen and bar teams for seamless service.

Skills

Friendly

Professional

Clear communication

Team oriented

Flexible

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FOOD & BEVERAGE TEAM MEMBER AT OUR HOTEL

What you'll be doing...

• Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
• Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.
• Serve food and drinks with care, keeping presentation standards high and timing smooth.
• Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space.
• Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks.
• Keep the dining area stocked by assisting with inventory and restocking supplies.
• Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.
• Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.

WHAT WE NEED FROM YOU

• A friendly, professional approach with a passion for creating positive guest experiences.
• Prior food and beverage service experience is a plus, but we welcome a willingness to learn.
• Clear communication skills to interact confidently with guests and colleagues.
• A keen eye for detail, especially in order accuracy and food presentation.
• Team-focused, ready to jump in and support others to keep service flowing.
• Flexibility and energy to thrive in a fast-paced setting, handling peak times with ease.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed