Spa & Leisure Receptionist — Craft Guest Experiences

Galgorm Resort & Spa; Derry/Londonderry; On-site; GBP 15,000 - 21,000; Full time

Job summary

Galgorm Collection is seeking a Leisure Receptionist/Attendant for Roe Valley Resort. You will manage bookings, greet guests, handle inquiries, process payments and promote spa services to maximise guest satisfaction.

The role offers full-time and part-time shifts across 3/5 days, including weekends, with varied early, daytime and evening patterns. Starting salary is £13.02 per hour.

Join a team dedicated to exceptional guest care and a welcoming atmosphere at Roe Valley Resort.

Qualifications

• At least 6 months’ experience in a customer-facing role.
• Proven multitasking in a fast-paced environment.
• Strong customer service background.
• Confident IT skills including Word and Excel.
• Interest in beauty, fitness, or wellbeing industry.
• Strong interpersonal and communication skills.
• Flexible, available weekdays and weekends.
• Experience or interest in hospitality.

Responsibilities

• Manage bookings and reservations using leisure and spa booking systems, ensuring accuracy at all times.
• Welcoming guests and members to the Leisure Club and Spa in a friendly and professional manner.
• Handle guest queries and ensure a seamless experience from arrival to departure.
• Process payments, produce invoices, and handle monies accurately.
• Promote leisure and spa services to maximise sales where appropriate.
• Support the smooth running of leisure facilities during each shift.

Skills

Customer service

Multi-tasking

Word/Excel

Weekend availability

Interpersonal skills

Communication

Hospitality interest

Tools

Word Processor

Excel

Job description

Galgorm Collection is seeking a Leisure Receptionist/Attendant for Roe Valley Resort. You will manage bookings, greet guests, handle inquiries, process payments and promote spa services to maximise guest satisfaction.

The role offers full-time and part-time shifts across 3/5 days, including weekends, with varied early, daytime and evening patterns. Starting salary is £13.02 per hour.

Join a team dedicated to exceptional guest care and a welcoming atmosphere at Roe Valley Resort.