Night Porter: Guest Care & Security

Galgorm Resort & Spa; Derry/Londonderry; On-site; GBP 19,000 - 22,000; Full time

Job summary

Galgorm Collection is seeking a full-time Night Porter to join the Night Team at Roe Valley Resort. You will work under the Night Manager and become part of an award-winning hospitality group renowned for service quality and guest care.

The role involves night shifts (10:30 PM – 7:00 AM typically) with responsibilities spanning front desk, security, room service, and banquet setup. Training and team support are provided.

Responsibilities

• Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are arranged properly
• Meets and Exceeds customer expectations by ensuring the department provides excellent customer care service
• Review daily events sheets and set up rooms according to the specific requirements
• Ensure good communication with all departments throughout the Resort
• Ensure all regular and VIP guests are known and cared for accordingly
• Handle, follow up and communicate any comments or complaints to the Night Manager/Duty Manager
• Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
• Be fully conversant with handling reservation enquiries. Be aware of all current offers
• Can operate the switchboard, credit card machines, hotel alarm systems and other front office systems
• Check-in late arrivals and check-out early departures in line with resort procedures.

Job description

Galgorm Collection is seeking a full-time Night Porter to join the Night Team at Roe Valley Resort. You will work under the Night Manager and become part of an award-winning hospitality group renowned for service quality and guest care.

The role involves night shifts (10:30 PM – 7:00 AM typically) with responsibilities spanning front desk, security, room service, and banquet setup. Training and team support are provided.