Spa & Leisure Manager

Elite Hotels (Rotherwick) Ltd.; Hook; On-site; GBP 38,000 - 48,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a hands-on Spa & Leisure Manager at Tylney Hall Hotel. You will drive spa treatments, retail sales, and leisure membership while leading a team to deliver consistently high standards and revenue growth.

The role requires carrying out treatments and working weekends to meet operational needs, with a Level 3 Beauty Therapy qualification essential.

Qualifications

• Level 3 Beauty Therapy qualification essential.
• Role includes carrying out treatments and working some weekends to meet hotel needs.

Responsibilities

• Manage the day-to-day operation of the Spa and Leisure Department.
• Lead, support and develop the Spa and Leisure team.
• Manage rotas, staffing, holidays and departmental coverage.
• Maintain high standards of guest service, cleanliness and presentation.
• Ensure compliance with health & safety, hygiene and operational procedures.
• Oversee treatments, leisure facilities, pool operations and equipment.
• Manage guest feedback and resolve complaints effectively.
• Monitor departmental costs, stock and revenue opportunities.
• Support recruitment, training and performance management.
• Work closely with other departments to ensure a positive guest experience.

Skills

Customer service

Team leadership

Education

Level 3 Beauty Therapy

Job description

Manage the Spa & Leisure facilities to the high standards expected at Tylney Hall Hotel, delivering excellent customer service while ensuring smooth, effective operation of all facilities.

This is a hands-on role responsible for driving spa treatments, retail sales, leisure membership, and overall revenue, while leading and developing the team to deliver consistently high standards.

A Level 3 Beauty Therapy qualification is essential, as the role includes carrying out treatments and working some weekends to meet the hotel's operational needs.

Spa & Leisure Manager Key Responsibilities:

• Manage the day-to-day operation of the Spa and Leisure Department.
• Lead, support and develop the Spa and Leisure team.
• Manage rotas, staffing, holidays and departmental coverage.
• Maintain high standards of guest service, cleanliness and presentation.
• Ensure compliance with health & safety, hygiene and operational procedures.
• Oversee treatments, leisure facilities, pool operations and equipment.
• Manage guest feedback and resolve complaints effectively.
• Monitor departmental costs, stock and revenue opportunities.
• Support recruitment, training and performance management.
• Work closely with other departments to ensure a positive guest experience.

At Elite Hotels, we have a single-minded, unwavering goal: to make every visit to our hotels a positive experience that customers feel compelled to talk about.