Spa & Leisure Leader - Therapies & Guest Experience

Elite Hotels (Rotherwick) Ltd.; Hook; On-site; GBP 32,000 - 42,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. seeks a hands-on Spa & Leisure Manager to lead the Spa and Leisure Department, drive treatments, retail and leisure memberships, and maximise revenue. You will manage rosters, coach the team and ensure exceptional guest service across all facilities, with weekend work as part of hotel operations.

The role requires a Level 3 Beauty Therapy qualification and a proactive approach to maintaining the hotel’s high standards.

Qualifications

• Leads Spa & Leisure teams to deliver high guest experience.
• Delivers excellent customer service and hospitality standards.
• Strong focus on cost control, revenue opportunities and budgets.
• Ability to train and develop staff and manage rosters.

Responsibilities

• Manage the day-to-day operation of the Spa and Leisure Department.
• Lead, support and develop the Spa and Leisure team.
• Manage rotas, staffing, holidays and departmental coverage.
• Maintain high standards of guest service, cleanliness and presentation.
• Ensure compliance with health & safety, hygiene and procedures.
• Oversee treatments, leisure facilities, pool operations and equipment.
• Manage guest feedback and resolve complaints effectively.
• Monitor departmental costs, stock and revenue opportunities.
• Support recruitment, training and performance management.
• Collaborate with other departments to enhance guest experience.

Skills

Leadership & mentoring

Customer service excellence

Revenue & budget management

Staff training & development

Education

Level 3 Beauty Therapy qualification

Job description

Elite Hotels (Rotherwick) Ltd. seeks a hands-on Spa & Leisure Manager to lead the Spa and Leisure Department, drive treatments, retail and leisure memberships, and maximise revenue. You will manage rosters, coach the team and ensure exceptional guest service across all facilities, with weekend work as part of hotel operations.

The role requires a Level 3 Beauty Therapy qualification and a proactive approach to maintaining the hotel’s high standards.