Waiter/Waitress

Fistral Beach Hotel; United Kingdom; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Gym membership

Spa discounts

Food & beverage discounts

Bed & breakfast discounts

Staff recommendations bonus

Job summary

Harri in the United Kingdom seeks hospitality staff to deliver five-star service to adults-only guests. You will warmly welcome guests, promote offers, and contribute to a memorable stay while maintaining high standards and working across multiple hotel outlets.

Role requires a can-do attitude, strong guest service skills, and the ability to work in a fast-paced environment with a team, while observing health and safety regulations. Competitive hourly pay and staff discounts are offered.

Qualifications

• High presentation standards
• Calm, can-do attitude
• Excellent guest service skills
• Attention to detail and the ability to forward think
• Strong teamwork while able to work autonomously

Responsibilities

• Welcome guests with warmth and provide five star hospitality
• Minimise and handle complaints professionally according to policies
• Work with Food & Beverage Manager to maximise sales and hit targets
• Control stock and staff costs in the restaurant area
• Serve food and drinks quickly and efficiently
• Promote current offers and new products
• Assist in event setups and receptions as required
• Ensure accurate billing and收 payments per policy
• Follow health, safety and hygiene regulations
• Maintain good inter-department communication and emergency procedures

Job description

We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant.

We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views.

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to£13.25 per hour and £50 in hotel vouchers.

Key Attributes

• High presentations standards
• Has a calm, can do attitude
• Excellent guest service skills
• Attention to detail and the ability to forward think
• Strong team playerwith the ability to work autonomously

Role & Responsibilities:

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience

• To ensure all complaints are minimised and handles professionally as in accordance with our policies
• To work in line with company policies and manuals
• Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets
• Ensure effective control of stock and staff costs in the Restaurant Managers& Supervisor absence.
• To follow all hotel policies as outlined in your training manual:
• Serve food and drinks, quickly and efficiently, meeting our five star standards.
• Keep up to date with current promotions and new products
• Make guests aware of offers on our great food and drink range
• To assist in any function or events set ups in accordance with procedures
• To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
• Ensure high standards of financial and reporting diligence in accordance with company policy
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required