Spa Supervisor

Bedruthan Hotel Limited; Newquay; On-site; GBP 12,742; Full time

Benefits offered by this job

£9.25 per hour

10% uncapped commission on retail sales

28 days paid holiday per year

50% discount on restaurant food

Access to gym and tennis court

Healthcare scheme

Job summary

A luxury spa company in Newquay is looking for a Spa Supervisor to oversee daily operations and lead a team of hosts and therapists. The role involves ensuring high-quality guest experiences through motivation and effective management. Ideal candidates will have excellent communication skills, the ability to problem-solve, and a strong understanding of customer service in a fast-paced setting. The position offers competitive pay, a permanent contract, and various benefits including training, discounts, and healthcare.

Qualifications

• Experience in leading and supervising a team in a spa environment.
• Ability to motivate and support team members effectively.
• Flexible person capable of managing time and prioritizing tasks.

Responsibilities

• Supervise the team of hosts and therapists in the spa.
• Ensure smooth day-to-day operations of the spa.
• Create a unique and caring experience for guests.

Skills

Active listening skills

Excellent communication skills

Problem solving

Planning and time management

Computer literate

Team training and development

Ability to deliver 5* customer service

Job description

Company Description

Bedruthan and Scarlet are set into the clifftop above Mawgan Porth beach in North Cornwall and belong to the group, Red Hotels. Owned by the same family, we are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team.

Job Description

This supervisory role will focus on the operational element of the spas, supervising the whole team of hosts and therapists who provide a unique and caring approach to the guests whilst ensuring accuracy and attention to detail within the spa. To be able to motivate, support & lead by example, ensuring smooth day to day running of the spa.

This is a varied role which needs a flexible person who is able to manage their own time and prioritise effectively, daring to be different in continuing to find new ways to surprise and delight our guests.

Qualifications

If you’d like to progress your career and join our supervisory team, you will need the following attributes.

• Active listening skills
• Excellent communication skills
• Ability to problem solve efficiently
• Ability to share a vision of what a successful spa experience looks and feels like
• Planning and Time management skills
• Computer literate
• Experience in training and developing a team
• Ability to work within a fast paced environment
• A good understanding of how to deliver 5* customer service

This is a varied role which needs a flexible person who is able to manage their own time and prioritise effectively, daring to be different in continuing to find new ways to surprise and delight our guests.

Additional information

We offer:

• £9.25 per hour
• 10% uncapped commission on retail sales
• Permanent contract, variety of working hours including weekends and evenings scheduled 4 weeks out to help plan your life activities – whether you plan to stay or travel!
• Innovative and interesting paid training within a development programme
• Learning opportunities and career progression possibilities
• 28 days paid holiday per year (29 after 1 year)
• Tips
• 50% discount on restaurant food during shift
• Substantial discounts on spa services and products
• Free use of pools and tennis court
• Access to gym
• Healthcare scheme

Wish you were here? Please use the “apply” link to submit your CV.

As part of your application, please provide answers in your covering letter or 'message to the hiring manager' to these questions:

1. How would you describe your therapy style?
2. Who has been an inspiration for you and why?
3. What does sustainability mean to you?

Direct applications only. You will need to confirm that you are eligible to live and work in the U.K.

Start Date: available immediately

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.