Spa Host

TN United Kingdom; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading health and fitness operator in Europe as a Spa Host, where you'll be the face of our luxurious spa retreats. This role is all about enhancing the member experience by providing exceptional customer service and expert product knowledge. You'll welcome guests, ensure they enjoy the full benefits of our spa offerings, and maintain a pristine environment. With a strong emphasis on community and personal growth, this position offers a unique opportunity to thrive in a supportive team atmosphere. If you're passionate about customer service and looking to be part of something special, we want to hear from you!

Benefits

Free Club Membership for you and your family

Discounts on products such as Swimming/Tennis Lessons

Unlimited 50% discount on food and drinks

Opportunity for advancement and career progression

Flexible Shift Patterns

Learning and Development Opportunities

Wagestream App for on-demand payment

Benefits Suite

Qualifications

• Experience in a premium customer service environment.
• Strong passion for delivering exceptional customer service.

Responsibilities

• Act as an ambassador for the spa, welcoming members and ensuring a premium experience.
• Educate members on spa benefits and etiquette while maintaining cleanliness.

Skills

Customer Service Experience

Passion for Customer Service

Team Player

Job description

Would you like to join the largest Health and fitness operator in Europe?

As Europe’s largest health and leisure group, we are more than ‘just a gym’. We pride ourselves on giving our members the opportunity to relax and unwind in our premium spa retreats, whether that be after a tough workout in our state-of-the-art gyms; enjoying one of our signature exercise classes; or just spending the day unwinding after a tough week at the office.

As a Spa Host you will be acting as an ambassador for our beautiful spa retreats, welcoming members, ensuring they understand the health and wellbeing benefits of each therapy room, offering drinks, selling our spa well-being products and ensuring that the spa is always clean and tidy to the standards you would expect from a premium environment - both inside as well as the relaxing outside areas.

You will be recommending and educating members on the various benefits of the spa experience, on spa etiquette and using your expert product knowledge to ensure that the member experience, usage and value for money is maximised.

So, what do you get from us?

As part of our Spa team you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:

• Free Club Membership* for you and your family
• Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
• Unlimited 50% discount on food and drinks
• Opportunity for advancement and career progression
• Flexible Shift Patterns / Majority of shifts are straight not split!
• Learning and Development Opportunities.
• Wagestream App allowing you to be paid on demand
• Benefits Suite

What qualifications, skills and experience do I need?

• Experience in a premium customer service environment
• Passionate about customer service.
• Team Player

Up for the challenge? We would love to hear from you!

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.

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Created on 24/03/2025 by TN United Kingdom