Valet Parking Host

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious luxury department store as a Valet Parking Host, where you will be the first and last point of contact for customers. This dynamic role combines exceptional customer service with strong driving skills, ensuring a seamless experience for visitors. You will be responsible for safely parking and collecting vehicles, processing transactions, and maintaining high standards of professionalism. If you're passionate about delivering outstanding service in a fast-paced environment and enjoy working collaboratively, this position offers a unique opportunity for growth and development in a renowned retail setting.

Qualifications

• Must have a full, clean UK driving licence and be over 25 years old.
• Experience in a professional driving environment is desirable.

Responsibilities

• Park customer vehicles safely while providing exceptional service.
• Process POS transactions and handle administrative tasks.

Skills

Customer Service

Driving Skills

Team Collaboration

Reliability

Initiative

Job description

Our Valet Parking team is seeking a Valet Parking Host to join us. Valet parking is a unique department within Harrods, often serving as the first and last point of contact with our customers, contributing significantly to the world-class service we provide.

About the Role

The Valet Parking Host role combines exceptional customer service with strong driving skills. Responsibilities include parking customer vehicles safely and efficiently while delivering an outstanding front-of-house experience. Additional duties involve processing POS transactions, handling administrative tasks, and ensuring a seamless customer experience from start to finish. The role also requires careful vehicle collection and parking, adhering to health and safety standards, and supporting residents' access to parking spaces according to company policies and procedures. This position operates on a rota basis, five days out of seven.

About You

We seek someone who thrives in a fast-paced environment, is passionate about customer service, and possesses a positive, proactive attitude. Key requirements include:

• Being over 25 with a full, clean UK driving licence, able to drive both manual and automatic vehicles.
• Experience in a professional driving environment (desirable, not essential).
• Strong customer service skills, with professionalism in handling complex situations.
• Trustworthiness, reliability, and initiative.
• Ability to work collaboratively within a team and support the Retail Services department.
• Full flexibility to work five days out of seven on a rota, with shifts aligned to store hours.

About Us

Harrods is a leading luxury department store, renowned for hosting top designers and sought-after brands globally. Our mission is to make visiting our iconic Knightsbridge store an inspiring shopping experience.

Our Promise to You

We aim to make the impossible possible for our customers and offer a friendly environment with abundant opportunities for career growth across various specialisms.

Uniquely You

We value individual strengths and potential for growth. We welcome applications from all backgrounds and experiences, believing that our diversity makes us stronger. To learn more about our culture, search #TogetherHarrods on LinkedIn, Facebook, or follow @togetherharrods on Instagram.