Front of House Member Host

Fora Space Limited; London; On-site; GBP 28,000; Full time

Job summary

Join a leading company as a Member Experience Host in London, where you'll provide exceptional experiences for members and visitors. This role involves engaging with people, facilitating requests, and ensuring smooth operations in a dynamic environment. With a focus on creativity and collaboration, you will play a key role in redefining the workplace experience. Enjoy benefits like 28 days holiday, a uniform allowance, and learning opportunities.

Benefits

28 days holiday plus your birthday off

Monthly lunch from Deliveroo

Summer hours: 2 hours off on Fridays during summer

Uniform allowance

Learning and Development opportunities

Health Shield benefits

Qualifications

• Minimum of 1 year’s experience in retail, hospitality, or customer service.
• Outstanding communication and interpersonal skills.

Responsibilities

• Welcome visitors warmly and assist with enquiries.
• Facilitate member requests such as meeting room reservations.
• Conduct regular building walks to ensure cleanliness and safety.

Skills

Communication

Problem-Solving

Teamwork

Education

1 year experience in retail, hospitality, or customer service

Tools

MS Office

Job description

A workplace unlike any other

If you want to be part of shaping the future of work, we’re always on the lookout for extraordinary people to join our dynamic teams.

Working at Fora is an experience far from ordinary. Everyone here is fueled by a desire to redefine the workplace of today and empower each other as we fulfil our mission.

Whether you want to be part of our Member Experience team at Fora working directly with members in our workspaces, or behind the scenes as part of our Backstage teams, there’s a role to suit you. And all in a supportive environment, built on creativity, collaboration and success.

The Role

We are looking for engaging individuals to join our operations teams as Member Experience Hosts, providing exceptional experiences for our members and their visitors across our London locations.

Key Responsibilities

1. Welcome all visitors warmly by greeting them in person or on the phone, answering or referring enquiries.
2. Create a culture that energizes and empowers people to do their best work.
3. Facilitate all member requests such as meeting room reservations, catering, postage/parcel/courier arrangements, ensuring services are appropriately charged.
4. Assist Managers and colleagues with operational and administrative tasks.
5. Deliver a smooth experience for internal and external meeting room guests, including hosting, catering, tech support, and room setup.
6. Conduct regular building walks to ensure cleanliness, visual standards, maintenance, and safety issues are addressed.
7. Ensure communal spaces and meeting rooms are set up and in proper working order.
8. Raise and manage troubleshooting tickets via the IT Helpdesk and Freshdesk, keeping members updated.

Salary: £28k

This role is for you if

• You enjoy engaging with new people and being the first face of Fora, making connections and helping others.
• Helping others gives you a sense of accomplishment, from planning events to ensuring smooth building operations.
• You are a great team player and can foster harmony across departments.
• You love problem-solving, thinking creatively to meet client needs.
• You seek variety in your daily tasks, from setting up meetings to solving IT issues.

We’d love to hear from you if you have

• A minimum of 1 year’s experience in retail, hospitality, or customer service.
• Outstanding communication and interpersonal skills.
• Attention to detail and ownership of work to high standards.
• Proficiency in MS Office tools, especially Word and Excel.
• A proactive self-starter capable of working independently and as part of a team.

Additional benefits include:

• Monday to Friday, 37.5 hours per week
• 28 days holiday plus your birthday off
• Monthly lunch from Deliveroo
• Summer hours: 2 hours off on Fridays during summer
• Uniform allowance
• Learning and Development opportunities
• Health Shield benefits