Spa Guest Experience Lead – Flexible Scheduling

The Signet Collection; Alfriston; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Excellent hourly rate

Generous tronc

Training and career paths

Discounted rates for family and staff

Wagestream access

Generous holiday + birthday off

Team recognition programme

Referral bonus up to £1000

Flexible scheduling

Complimentary team meals

Long Service Awards

Supplier trips and masterclasses

Group mobility across Signet

Job summary

We are looking for a highly professional Spa Receptionist to join our team at The Alfriston in East Sussex. The Signet Collection presents a luxurious setting within a 16th-century property, with a spa featuring a steam room, sauna, outdoor pool and three treatment rooms.

You will be the welcoming face at reception, delivering exceptional guest experiences and ensuring smooth daily operations. The role includes managing bookings, handling payments through PremierCore, and maintaining a pristine

Qualifications

• Hospitality-focused front-of-house duties and guest interaction.
• Ability to manage bookings and daily operations.
• Experience delivering a high-standard guest experience.

Responsibilities

• Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
• Manage bookings and daily operations, including scheduling treatments, classes, and handling billing and payments through PremierCore.
• Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well‑stocked, and supporting general cleaning, towel and linen management.
• Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
• Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.
• Any other duties as assigned.

Skills

Guest welcome

Booking management

Reception duties

Hospitality

Tools

PremierCore

Job description

We are looking for a highly professional Spa Receptionist to join our team at The Alfriston in East Sussex. The Signet Collection presents a luxurious setting within a 16th-century property, with a spa featuring a steam room, sauna, outdoor pool and three treatment rooms.

You will be the welcoming face at reception, delivering exceptional guest experiences and ensuring smooth daily operations. The role includes managing bookings, handling payments through PremierCore, and maintaining a pristine