Spa Receptionist

The Signet Collection; Alfriston; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Excellent hourly rate

Generous tronc

Training and career paths

Discounted rates for family and staff

Wagestream access

Generous holiday + birthday off

Team recognition programme

Referral bonus up to £1000

Flexible scheduling

Complimentary team meals

Long Service Awards

Supplier trips and masterclasses

Group mobility across Signet

Job summary

We are looking for a highly professional Spa Receptionist to join our team at The Alfriston in East Sussex. The Signet Collection presents a luxurious setting within a 16th-century property, with a spa featuring a steam room, sauna, outdoor pool and three treatment rooms.

You will be the welcoming face at reception, delivering exceptional guest experiences and ensuring smooth daily operations. The role includes managing bookings, handling payments through PremierCore, and maintaining a pristine

Qualifications

• Hospitality-focused front-of-house duties and guest interaction.
• Ability to manage bookings and daily operations.
• Experience delivering a high-standard guest experience.

Responsibilities

• Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
• Manage bookings and daily operations, including scheduling treatments, classes, and handling billing and payments through PremierCore.
• Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well‑stocked, and supporting general cleaning, towel and linen management.
• Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
• Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.
• Any other duties as assigned.

Skills

Guest welcome

Booking management

Reception duties

Hospitality

Tools

PremierCore

Job description

We are looking for a highly professional Spa Receptionist to join our team at The Alfriston in East Sussex. Following an exciting period of business and continued growth, we are looking to expand our Front of House Spa team with someone who shares our passion for exceptional guest experiences. Set within a beautiful 16th-century property, The Alfriston is the fourth property in the growing Signet Collection.

The newly refurbished Hotel has 41 beautifully redesigned bedrooms and suites, a stunning function room, The 1554 Brasserie, offering views over the front lawn towards the sea and revamped herb and vegetable plots across the hotel gardens. The hotel bar offers more casual dining for guests both in and outdoors, while the Orangery serves breakfast and afternoon tea with views over the rear gardens and the Signet spa includes a steam room, sauna, outdoor swimming pool and three treatment rooms.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date and save directly from your salary.
• Generous holiday + birthday off.
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling without split shifts.
• Complimentary team meals on shift.
• Exciting Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.

You will:

• Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
• Manage bookings and daily operations, including scheduling treatments, classes, and handling billing and payments through PremierCore.
• Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well‑stocked, and supporting general cleaning, towel and linen management.
• Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
• Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.
• Any other duties asassigned.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!