Spa Receptionist

The Signet Group; England; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly rate

Tronc to top up earnings

Staff training & career paths

Restaurant & hotel discounts

Wagestream access

Generous holiday and birthday off

Referral bonus up to £1000

Flexible scheduling

Complimentary team meals on shift

Long service awards

Supplier trips & masterclasses

Group mobility across Signet

Job summary

The Signet Collection is seeking a professional Spa Receptionist to join The Alfriston in East Sussex. This role focuses on delivering an exceptional guest experience at a luxury retreat featuring spa facilities, dining, and elegant accommodations.

You will be part of a front-of-house team dedicated to hospitality excellence. We offer a competitive hourly rate, generous tronc, comprehensive training, and clear career progression within the Signet Group.

Responsibilities

• Deliver a warm welcome to guests and handle inquiries by phone, email, and in person.
• Manage bookings and daily spa operations, including treatments and classes.
• Maintain a clean, well‑stocked reception and spa area.
• Support opening/closing procedures and health & safety checks.
• Assist in training and knowledge sharing across the spa team.
• Perform any other duties as assigned.

Job description

We are looking for a highly professional Spa Receptionist to join our team at The Alfriston in East Sussex. Following an exciting period of business and continued growth, we are looking to expand our Front of House Spa team with someone who shares our passion for exceptional guest experiences. Set within a beautiful 16th-century property, The Alfriston is the fourth property in the growing Signet Collection.

The newly refurbished Hotel has 41 beautifully redesigned bedrooms and suites, a stunning function room, The 1554 Brasserie, offering views over the front lawn towards the sea and revamped herb and vegetable plots across the hotel gardens. The hotel bar offers more casual dining for guests both in and outdoors, while the Orangery serves breakfast and afternoon tea with views over the rear gardens and the Signet spa includes a steam room, sauna, outdoor swimming pool and three treatment rooms.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date and save directly from your salary.
• Generous holiday + birthday off.
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling without split shifts.
• Complimentary team meals on shift.
• Exciting Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.

You will:

• Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
• Manage bookings and daily operations, including scheduling treatments, classes, and handling billing and payments through PremierCore.
• Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well‑stocked, and supporting general cleaning, towel and linen management.
• Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
• Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.
• Any other duties asassigned.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!