Spa Receptionist

The Alfriston Hotel; Waldron; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Excellent hourly rate

Tronc scheme

Training program

Staff discounts

Wagestream access

Holiday entitlement

Birthday leave

Recognition program

Referral bonus

Flexible shifts

Free meals on shift

Long service rewards

Supplier trips

Group mobility

Job summary

The Alfriston in East Sussex is seeking a highly professional Spa Receptionist to join our Front of House Spa team. You will greet guests warmly, manage bookings and enquiries across phone, email and in person, and ensure a seamless, luxurious guest experience at our Signet Collection property.

You will maintain a pristine reception and spa area, handle billing through PremierCore, support the spa team, participate in required training, and help uphold hygiene and safety procedures.

Responsibilities

• Greet guests warmly and manage enquiries across phone, email and in person with professionalism.
• Manage bookings and daily operations, including scheduling treatments and handling billing via PremierCore.
• Maintain a professional spa reception area, ensure cleanliness, stocking and towel/linen management.
• Uphold spa standards and safety procedures with regular checks and opening/closing duties.
• Support the wider spa team with product and hotel knowledge and attend required training.

Job description

We are looking for a highly professional Spa Receptionist to join our team at The Alfriston in East Sussex. Following an exciting period of business and continued growth, we are looking to expand our Front of House Spa team with someone who shares our passion for exceptional guest experiences. Set within a beautiful 16th-century property, The Alfriston is the fourth property in the growing Signet Collection.

The newly refurbished Hotel has 41 beautifully redesigned bedrooms and suites, a stunning function room, The 1554 Brasserie, offering views over the front lawn towards the sea and revamped herb and vegetable plots across the hotel gardens. The hotel bar offers more casual dining for guests both in and outdoors, while the Orangery serves breakfast and afternoon tea with views over the rear gardens and the Signet spa includes a steam room, sauna, outdoor swimming pool and three treatment rooms.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date and save directly from your salary.
• Generous holiday + birthday off.
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling without split shifts.
• Complimentary team meals on shift.
• Exciting Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.

You will:

• Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
• Manage bookings and daily operations, including scheduling treatments, classes, and handling billing and payments through PremierCore.
• Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well-stocked, and supporting general cleaning, towel and linen management.
• Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
• Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.

Any other duties as assigned.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!