Spa Guest Experience Concierge

The QHotels Collection; Hexham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

Staff discounts

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Slaley Hall Hotel, Spa & Golf Resort, part of The QHotels Collection, seeks a guest-focused spa assistant in Hexham. Welcome guests, handle bookings, advise on treatments and offers, and perform daily checks to ensure an exceptional guest experience.

Key requirements include excellent customer service, strong communication, the ability to multi-task under pressure, and meticulous attention to detail. The role offers access to leisure facilities and employee benefits.

Qualifications

• Excellent customer service & communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome spa guests, take bookings, advise on treatments and offers, and carry out daily checks to ensure an exceptional guest experience.

Job description

Slaley Hall Hotel, Spa & Golf Resort, part of The QHotels Collection, seeks a guest-focused spa assistant in Hexham. Welcome guests, handle bookings, advise on treatments and offers, and perform daily checks to ensure an exceptional guest experience.

Key requirements include excellent customer service, strong communication, the ability to multi-task under pressure, and meticulous attention to detail. The role offers access to leisure facilities and employee benefits.