Spa Receptionist

The QHotels Collection; Hexham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

Staff discounts

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Slaley Hall Hotel, Spa & Golf Resort, part of The QHotels Collection, seeks a guest-focused spa assistant in Hexham. Welcome guests, handle bookings, advise on treatments and offers, and perform daily checks to ensure an exceptional guest experience.

Key requirements include excellent customer service, strong communication, the ability to multi-task under pressure, and meticulous attention to detail. The role offers access to leisure facilities and employee benefits.

Qualifications

• Excellent customer service & communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome spa guests, take bookings, advise on treatments and offers, and carry out daily checks to ensure an exceptional guest experience.

Job description

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• FREE parking
• AND......much, much more!

What will I do?

Welcome and greet spa guests, make spa bookings, support with enquires and advise on treatments and offers, carry out daily checks and ensure an exceptional guest experience.

Is this the role for me?

• Excellent customer service & communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Spa Opening Times: Monday - Sunday 10:00am -18:00pm
Health Club Opening Times: Monday - Sunday 6:30am - 21:30pm

Curious to find out more?

Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian's Brasserie restaurant, Tommy Craig's bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.