Spa Duty Manager

Wyboston Lakes Resort - Drift Inn - Spa; Wyboston; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Christmas Day Off

Boxing Day Off

Team Member Parties

Apprenticeships

Team Member Discount

Referral Scheme £300

Free Meal While at Work

Perkbox discounts

Santa Lunch & Christmas Party

Job summary

Wyboston Lakes Spa is seeking a Duty Manager to oversee the daily operations of the spa and front of house, working with the on‑duty team to deliver exceptional hospitality and memorable spa experiences.

The role requires confidence, strong communication, and a focus on compliance, safety and financial procedures. You will lead guest services, manage rosters, and support the management team while ensuring a safe, welcoming environment for all guests.

Qualifications

• Strong people skills and a friendly, proactive manner.
• Excellent communication with guests and team members.
• Flexibility to work a roaster across seven days.
• Ability to handle enquiries and resolve issues professionally.
• Commitment to health and safety procedures and compliance.

Responsibilities

• Oversee day-to-day spa operations and guest services.
• Lead by example and support spa management.
• Handle guest enquiries and complaints promptly and professionally.
• Coordinate emergencies or closures calmly.
• Monitor safety hazards and ensure a welcoming environment.
• Contribute to a positive, inclusive team culture.

Skills

People skills

Communication

Roster management

Problem solving

Health & safety awareness

Job description

This is a fabulous opportunity to join the team at YSpa to assist with the daily operations of the spa and front of house, working alongside the operational team on duty to provide exceptional service and deliver memorable spa experiences.

The Duty Manager will need to be confident and computer literate, great at conversing with guests, resolving challenges, and following all compliance, safety and financial procedures.

The spa is a 7 day a week operation and has recently increased the evening sessions and has plans for further growth. The Duty Manager will be working alongside the existing team to provide leadership cover and team support, liaising directly with the spa management, ensuring all sessions are safe and welcoming to all guests.

The role is full-time working 5 days out of 7, and will be mostly evenings and weekends. It will include 3 out of 4 weekends on a rota basis.

About this role...

A Spa Duty Manager is overseeing the smooth day-to-day running of the spa operation, supervising and supporting the Guest Services department as necessary with a focus on delivering exceptional hospitality.

This includes:

• Handling of customer enquiries and complaints within a timely and professional manner using the guidelines set out by the Spa Director/Hotel General Manager.
• Coordinating emergency situations, pool or facility closures in a calm and effective manner.
• Building relationships and interacting with our guests at every opportunity.
• Addressing any health and safety hazards that arise or are noticed.
• Leading by example always, by upholding the Mission Vision and Values of Wyboston Lakes.

What we’re looking for…

• A smile! Someone who is a people person and team player.
• Natural communicator, someone who wants to be helpful.
• Flexibility to work on a rota basis across seven days a week.
• Accountable and organised.

Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.

Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer and Winter
• Apprenticeships - the opportunity to learn and earn at the same time
• Team Member Discount on golf, food, drink, bedrooms
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
• Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer