Spa Duty Manager

Carden Park Hotel Ltd; Chester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Share of service charge

Discounted hotel accommodation

Discounted food and drink

Discounted use of spa and treatments

Free staff lunch

Free on-site parking

Access to EAP

Free Golf and Leisure Club membership

Free regular transport mini-bus from W

Progression opportunities

Career development through funded qual

Discounted outdoor pursuits

Two paid charity days per year

Job summary

Carden Park Hotel Ltd is seeking a Spa Duty Manager for their luxury 5* spa, offering up to £29,000 per annum plus service charge and benefits. The role is full-time (40 hours) with a variety of shifts including days, evenings and weekends, and requires spa supervisory experience, strong leadership, and a passion for exceptional guest service.

You will ensure memorable guest experiences, supervise the spa team, manage feedback, and promote spa services and retail.

Qualifications

• Previous experience in a spa supervisory or management role.
• Strong leadership and team motivation.
• Passion for exceptional guest service aligned with company standards.
• Ability to handle guest queries with professionalism.
• Solid knowledge of spa operations.

Responsibilities

• Welcoming and engaging guests to deliver outstanding spa experiences.
• Proactively managing guest feedback and resolving issues.
• Ensuring spa areas are immaculate, presentable, and operational.
• Supervising and organising the team during shifts.
• Driving spa services and retail opportunities.
• Leading by example to maintain high standards.

Skills

Spa management

Leadership

Guest service excellence

Complaint handling

Job description

Position: Spa Duty Manager

Salary: dependant on experience up to £29,000 per annum plus service charge plus extensive benefits

Contract: Enjoy a full time role of 40 hours per week, working a variety of shifts including days, evenings and weekends.

Carden Park Hotel has an exciting opportunity to join their team in their luxury award winning 5* Spa. We are looking for someone with excellent attention to detail and the drive for delivering world class guest service as Spa Duty Manager. If you have a passion for providing exceptional guest service, with Spa experience, we would love to meet you!

Your day with Team Carden:

As Spa Duty Manager, you will play a key role in ensuring every guest enjoys an exceptional and memorable experience. Responsibilities include:

• Welcoming, hosting, and engaging with guests to deliver outstanding service during their stay
• Proactively managing and resolving guest feedback and complaints in a professional and timely manner
• Ensuring all spa areas are immaculate, well-presented, and fully operational at all times
• Supervising, motivating, and organising the team effectively during your shift
• Driving sales opportunities and promoting spa services and retail offerings
• Leading by example to maintain high standards of teamwork and performance

About You:

• Previous experience in a spa supervisory or management role
• Strong leadership skills with the ability to inspire and support a team
• A passion for delivering exceptional guest service in line with company standards
• Confident in handling guest queries and complaints with professionalism and care
• Solid knowledge and understanding of spa operations and the wider spa industry

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods

The Perks of Team Carden

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to EAP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

BePartof Team Carden

Providing world class service is at the heart of everything we do. You will need to have a genuine passion for hospitality with a warm and welcoming nature. Being an excellent communicator with the ability to deliver service levels that set us apart from our competitors is essential. Experience in a similar role is essential with experience of supervising teams. Having an excellent eye for detail is essential with proven experience of working in a similar Spa environment.

INDHP