Spa Assistant

Wyboston Lakes Resort - Drift Inn - Spa; Wyboston; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Christmas/Boxing Day off

Team events

Apprenticeships

Staff discount

Referral scheme £300

Free meal while at work

Perkbox discounts

Santa lunch & presents

Job summary

Wyboston Lakes Resort - Drift Inn - Spa is seeking a Spa Guest Services Assistant to help deliver a warm, memorable spa journey for guests at Y Spa. You will contribute to a high-volume environment with emphasis on guest care and smooth operations.

The role is 18 hours per week, mostly evenings and weekends, across a seven-day rota. You will handle opening/closing, safety checks, linen, cleaning, guest hosting, and coordinating with the Drift Inn Duty Manager.

Qualifications

• Experience in guest services or hospitality is preferred.
• Able to work on a rota across seven days, including evenings and weekends.
• Strong communication and organisational skills.

Responsibilities

• Fully opening and closing the spa safely, completing all paperwork.
• Health and safety checks, hourly rounds, pool safety and water chemistry.
• Linen management: ordering, counting, bringing in clean linen.
• Cleaning and tidying the spa to keep it immaculate.
• Hosting guests in Sound Wave Lounge, Hydromassage and Mind Body space.
• Deep cleaning on close.
• Liaising with the Drift Inn Duty Manager with any challenges.

Skills

People person

Natural communicator

Flexibility

Organised

Team player

Job description

An excellent opportunity has arisen to join our Fabulous Y Spa Team as a Spa Guest Services Assistant.You’ll be working closely with Drift Inn Guest Services and Bistro Team to ensure guests have a positive and memorable spa experience.

The spa is open Monday to Sunday and team hours are earliest 8.30 am and latest 9.00pm on a rota basis.

The role is 18 hours a week mostly evenings and weekends , working flexibly on any day of the week over 4 days.

About this role…

A Spa Guest Services Assistant is looking after every aspect of the guest Journey at Y Spa; we are a volume business and can have 50 guests per session so organisation and attention to detail are key.

This includes

• Fully opening and closing the spa safely completing all legal paperwork
• Health and safety checks i.e. hourly walk round safety checks, pool safety and rescue and water chemistry, first on seen at accidents
• Linen management, ordering, counting, bringing clean in, removing soiled linen
• Cleaning and tidying the spa so it is always immaculate, floors, lockers, relax rooms, clearing tables and spa garden
• Hosting the guests in Sound Wave Lounge and Hydromassage and Mind body space
• Deep cleaning on close up
• Liaising with the Duty Manage in the Drift Inn with any challenges

What we’re looking for…

• A smile! Someone who is a people person and team player.
• A natural communicator, someone who wants to be helpful.
• Flexibility to work on a rota basis across seven days a week.
• Accountable and organised.

Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.

Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer and Winter
• Apprenticeships - the opportunity to learn and earn at the same time
• Team Member Discount on golf, food, drink, bedrooms
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
• Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employe