Spa Coordinator

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream - earned wages access

Pension - auto enrolment

Learning & Development

Job summary

The Grand - York, part of Splendid Hospitality Group, is seeking a Spa Coordinator who is warm, organised and guest-focused to deliver five-star experiences from the initial enquiry to departure.

As the main point of contact for spa guests, you will manage reservations, conduct pre-arrival calls, upsell signature treatments, and work with spa and reservations teams to ensure a seamless guest journey across departments.

Job description

Spa Coordinator

Department: Spa

Employment Type: Full Time

Location: The Grand - York

Compensation: £13.15 / hour

Description

The Grand, York is looking for a warm, organised and guest-focused Spa Coordinator to help deliver exceptional five-star experiences from the very first enquiry. As a key point of contact for our spa guests, you'll ensure every detail is taken care of, creating seamless and personalised experiences from booking to departure.

What You Will Do In This Splendid Role:

Our Spa Team is dedicated to creating unforgettable experiences and, as our Spa Coordinator, you'll play a vital role in ensuring every guest journey is smooth, personalised and memorable. Here's what you'll be doing:

• Manage spa reservations and enquiries for resident and non-resident guests, including booking treatments and spa packages.
• Conduct pre-arrival calls, confirming guest arrangements and ensure every detail of their spa experience is carefully planned ahead of their visit.
• Proactively enhance each guest's stay be recommending and upselling signature experiences, treatments and spa facilities.
• Work closely with the Spa and Reservations teams to ensure seamless communication, accurate bookings and a smooth guest journey across every department.
• Support day to day spa operations through administrative checks, accurate record keeping, voucher sales, restaurant reservations and spa reception shifts.

What Makes You Splendid:

We live by our values, and we want you to bring them to life every day:

• Nimble - Agility is at the heart of how we work. We move fast, adapt quickly, and always keep people at the centre of what we do.
• Honest - You’ll be part of a team that believes in doing the right thing.
• Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
• Open - We’re looking for someone who values inclusivity, connection, and community.

Bring your passion, skill, and dedication, and we’ll give you the platform to create memorable, restorative experiences that guests will treasure long after they leave.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.