Guest Service Team Member

Splendid Hospitality Group; Oxford; On-site; GBP 16,531 - 20,664; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Pension

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member at Vanbrugh House Hotel to warmly welcome guests and deliver efficient, personalised service. You will balance bookings, guest inquiries, and departmental support with a calm, approachable style to ensure memorable stays.

You’ll communicate effectively, maintain guest relations, and collaborate with colleagues across departments to anticipate guest needs and enhance the overall experience.

Qualifications

• Experience delivering warm, guest-focused service.
• Ability to handle bookings and guest requests with poise.
• Excellent communication and knowledge of local area to assist guests.

Responsibilities

• Build connections with guests.
• Confidently handle check-ins, bookings and guest requests.
• Share local knowledge to help guests enjoy their stay.
• Be a flexible team player and help wherever needed.

Skills

Guest interaction

Communication

Check-ins

Team player

Job description

Guest Service Team Member

Application Deadline: 23 August 2026

Department: Front Office

Employment Type: Permanent

Location: Vanbrugh House Hotel

Compensation: £13.21 / hour

Description

Picture this: you’re the friendly face that sets the tone for every guest’s stay — creating a warm welcome from the very first moment. You deliver service that’s both efficient and personal, anticipating needs, sharing recommendations, and making every interaction feel effortless.

You move confidently between tasks — handling bookings, answering questions, and supporting across departments — always bringing a calm, informed, and approachable style. No two shifts are ever the same: new guests, new stories, and new opportunities to make someone’s day that little bit brighter.

As a Guest Service Team Member, you’re more than just part of the team — you’re part of the experience, shaping the moments and memories our guests will carry with them long after they leave.

What You Will Do In This Splendid Role:

As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones. Here’s what you’ll be doing:

• Using your approachable personality to build great connections with guests.
• Demonstrating your confidence in handling check-ins, bookings and guest requests.
• You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay.
• Being a team player who’s flexible and happy to help wherever needed.

What Makes You Splendid:

We live by our values – and we’d love you to bring them to life every day:

• Open - You’re friendly and welcoming, helping guests feel right at home.
• Nimble – You adapt quickly, handling whatever the day brings with ease.
• Brilliant - You take pride in the little touches that make a big difference.
• Honest - You’re reliable and trustworthy, building confidence through your actions.

Show up with your spark and care for others, and we’ll provide the tools for you to thrive.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.