Spa Concierge: Luxury Wellness & Guest Experience

The Nici Lymington; Pennington; In loco; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discounts across THE NICI COLleC

Training and career development

Wellness-focused working environment

Opportunities to grow within THE NICI

Descrizione del lavoro

THE NICI Collection seeks a Spa Receptionist to warmly welcome spa guests and guide them through their journey with exceptional service. You will manage check-ins, bookings, and the promotion of spa services, memberships, and retail products.

Ideal candidates will have prior reception or hospitality experience, strong communication skills, and confidence with booking systems. The role emphasizes guest-centred service in a luxury environment.

Competenze

• Previous reception, spa, hotel, or customer service experience preferred.
• Excellent communication and organisational skills.
• Professional, friendly, and guest-focused.
• Confident using booking systems and computer software.
• Passionate about delivering exceptional service.

Mansioni

• Welcome guests and manage spa check-ins and departures.
• Handle bookings, enquiries, and treatment reservations.
• Promote spa services, memberships, and retail products.
• Maintain accurate guest records and appointment schedules.
• Support the spa team in delivering seamless guest experiences.
• Ensure reception and guest areas are presented to a high standard.

Conoscenze

Communication skills

Organizational skills

Guest-focused

Booking systems proficiency

Customer service experience

Strumenti

Booking software

Computer software

Descrizione del lavoro

THE NICI Collection seeks a Spa Receptionist to warmly welcome spa guests and guide them through their journey with exceptional service. You will manage check-ins, bookings, and the promotion of spa services, memberships, and retail products.

Ideal candidates will have prior reception or hospitality experience, strong communication skills, and confidence with booking systems. The role emphasizes guest-centred service in a luxury environment.