Spa Receptionist | Luxe Wellness & Staff Discounts

The NICI Lymington; South Baddesley; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts across THE NICI Group

Training and development opportunities

Wellness-focused working environment

Career growth within luxury brand

Job summary

The NICI Collection is a luxury lifestyle hotel group known for world-class hospitality and wellness experiences. We are looking for a Spa Receptionist to welcome guests, manage bookings, and ensure a seamless spa journey with exceptional service.

You will be the first point of contact, delivering a warm welcome, handling inquiries, and promoting spa services while maintaining accurate records and contributing to a wellness-focused environment.

Qualifications

• Previous reception, spa, hotel, or customer service experience preferred.
• Excellent communication and organisational skills.
• Confident using booking systems and computer software.
• Professional, friendly, and guest-focused.

Responsibilities

• Welcome guests and manage spa check-ins and departures.
• Handle bookings, enquiries, and treatment reservations.
• Promote spa services, memberships, and retail products.
• Maintain accurate guest records and appointment schedules.
• Support the spa team in delivering seamless guest experiences.
• Ensure reception and guest areas are always presented to a high standard.

Skills

Excellent communication

Organisational skills

Guest-focused

Booking systems

Tools

Booking systems

Computer software

Job description

The NICI Collection is a luxury lifestyle hotel group known for world-class hospitality and wellness experiences. We are looking for a Spa Receptionist to welcome guests, manage bookings, and ensure a seamless spa journey with exceptional service.

You will be the first point of contact, delivering a warm welcome, handling inquiries, and promoting spa services while maintaining accurate records and contributing to a wellness-focused environment.