Spa Receptionist

The Nici Lymington; Pennington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts across THE NICI COLleC

Training and career development

Wellness-focused working environment

Opportunities to grow within THE NICI

Job summary

THE NICI Collection seeks a Spa Receptionist to warmly welcome spa guests and guide them through their journey with exceptional service. You will manage check-ins, bookings, and the promotion of spa services, memberships, and retail products.

Ideal candidates will have prior reception or hospitality experience, strong communication skills, and confidence with booking systems. The role emphasizes guest-centred service in a luxury environment.

Qualifications

• Previous reception, spa, hotel, or customer service experience preferred.
• Excellent communication and organisational skills.
• Professional, friendly, and guest-focused.
• Confident using booking systems and computer software.
• Passionate about delivering exceptional service.

Responsibilities

• Welcome guests and manage spa check-ins and departures.
• Handle bookings, enquiries, and treatment reservations.
• Promote spa services, memberships, and retail products.
• Maintain accurate guest records and appointment schedules.
• Support the spa team in delivering seamless guest experiences.
• Ensure reception and guest areas are presented to a high standard.

Skills

Communication skills

Organizational skills

Guest-focused

Booking systems proficiency

Customer service experience

Tools

Booking software

Computer software

Job description

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, delivering exceptional hospitality, luxury wellness experiences, and memorable guest stays.

From the original THE NICI Bournemouth to the exciting additions of THE NICI Newquay and THE NICI New Forest in June 2026, THE NICI Collection is entering an exciting new chapter of growth, with more opportunities ahead.

The Role

As Spa Receptionist, you will be the first point of contact for our spa guests, delivering a warm welcome and ensuring every guest receives exceptional service throughout their spa journey.

Key Responsibilities

• Welcome guests and manage spa check-ins and departures.


• Handle bookings, enquiries, and treatment reservations.


• Promote spa services, memberships, and retail products.


• Maintain accurate guest records and appointment schedules.


• Support the spa team in delivering seamless guest experiences.


• Ensure reception and guest areas are always presented to a high standard.

About You

• Previous reception, spa, hotel, or customer service experience preferred.


• Excellent communication and organisational skills.


• Professional, friendly, and guest-focused.


• Confident using booking systems and computer software.


• Passionate about delivering exceptional service.

What We Offer

• Competitive salary.


• Staff discounts across THE NICI Collection.


• Training and career development opportunities.


• Wellness-focused working environment.


• Opportunities to grow within a luxury hospitality brand.

Join THE NICI Collection and become part of an ambitious luxury hospitality brand where wellbeing, exceptional service, and memorable experiences are at the heart of everything we do.