Luxury Spa Receptionist & Wellness Concierge

The Nici; South Baddesley; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts across THE NICI

Training and career development

Wellness-focused working environment

Opportunities to grow within luxury品牌

Job summary

The NICI Collection is seeking a Spa Receptionist to be the first contact for spa guests, delivering a warm welcome, managing check-ins and departures, and handling bookings with accuracy.

You will promote spa services and memberships, maintain guest records and appointment schedules, support the spa team, and uphold the luxury standard across THE NICI Collection properties, with training and career development opportunities.

Qualifications

• Experience in reception, spa, hotel, or customer service preferred.
• Excellent communication and organisational skills.
• Professional, friendly, and guest-focused.
• Confident using booking systems and computer software.
• Passionate about delivering exceptional service.

Responsibilities

• Welcome guests and manage spa check-ins and departures.
• Handle bookings, enquiries, and treatment reservations.
• Promote spa services, memberships, and retail products.
• Maintain accurate guest records and appointment schedules.
• Support the spa team in delivering seamless guest experiences.
• Ensure reception and guest areas are always presented to a high standard.

Skills

Customer service

Communication

Organisation

Booking systems

Guest experience

Hospitality

Tools

Booking software

Computer software

Job description

The NICI Collection is seeking a Spa Receptionist to be the first contact for spa guests, delivering a warm welcome, managing check-ins and departures, and handling bookings with accuracy.

You will promote spa services and memberships, maintain guest records and appointment schedules, support the spa team, and uphold the luxury standard across THE NICI Collection properties, with training and career development opportunities.