Spa Concierge & Guest Experience Specialist

Peoplebank; England; Remote; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Training & development

Birthday day off

Early pay

Cycle to work

Wellbeing support

Life Assurance

Maternity & paternity

Volunteer day

Staff discounts

Hotel & spa discounts

Discounted stays

Job summary

The Ickworth, part of Luxury Family Hotels, is recruiting a Spa Receptionist to be the welcoming first point of contact for guests. You will assist with spa queries, share knowledge of treatments and products, and support the team with occasional treatments.

This permanent role is 40 hours per week over 5 days, including weekends, with an hourly rate of £12.71 plus service charge and benefits. Experience in spa hospitality is essential.

Qualifications

• Spa UK qualification to NVQ level 3 or ITEC, CIDESCO or equivalent.
• Previous Spa Therapist experience in a hotel or destination spa.
• Excellent guest service, communication and passion for spa wellness.

Responsibilities

• Welcome spa guests in LFH style and guide options to suit needs.
• Know all treatments and explain them; adapt per guest request.
• Promote and sell spa treatments and product range appropriately.
• Maintain cleanliness and support turning around treatment rooms.
• Create memorable experiences and engage with guests, including families.

Skills

Guest service

Communication

Team player

Attention to detail

Education

NVQ Level 3 / ITEC / CIDESCO or equivalent

Job description

The Ickworth, part of Luxury Family Hotels, is recruiting a Spa Receptionist to be the welcoming first point of contact for guests. You will assist with spa queries, share knowledge of treatments and products, and support the team with occasional treatments.

This permanent role is 40 hours per week over 5 days, including weekends, with an hourly rate of £12.71 plus service charge and benefits. Experience in spa hospitality is essential.