Guest Experience Host – Luxury Hotel Receptionist

The Ickworth; Bury St Edmunds; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Training and development

Birthday day off

Early Pay

Cycle to work

Help@Hand

Life Assurance

Maternity/Paternity packages

Volunteer day

LFH Benefit Hub

50% off Food & Spa

Discounted hotel stays

Job summary

The Ickworth is seeking a Receptionist to be the welcoming face of the Suffolk retreat. You will greet guests, handle check-in/out, provide local information, and support guests throughout their stay.

As part of Luxury Family Hotels, this permanent 40-hour week role includes a £26,437 annual salary, service charge, and a strong benefits package. Training and development are central to LFH’s culture.

Qualifications

• Prev. experience with Opera PMS is beneficial.
• Charisma and a passion for outstanding guest service.
• Flexible and adaptable to guest needs.
• Collaborative across departments.
• Excellent communication and professional demeanor.
• Willingness to go the extra mile for guests.

Responsibilities

• Welcoming guests and conducting check-in/out with a personable welcome.
• Assist guests with enquiries, resolving issues promptly.
• Manage reservations and coordinate with departments.
• Create memorable experiences and build guest relationships.

Skills

Opera PMS

Charisma

Flexibility

Team collaboration

Communication

Professional appearance

Guest service

Job description

The Ickworth is seeking a Receptionist to be the welcoming face of the Suffolk retreat. You will greet guests, handle check-in/out, provide local information, and support guests throughout their stay.

As part of Luxury Family Hotels, this permanent 40-hour week role includes a £26,437 annual salary, service charge, and a strong benefits package. Training and development are central to LFH’s culture.